Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Online Check-in – Frequently Asked Questions


I wish to use Online Check-In. What information do I need to provide online prior to arrival?


You’ll provide the information that you would typically provide to the Front Desk at a Disney Resort hotel during the standard check-in process—including a credit card for incidental charges, arrival time, departure time, the names of the people in your party, room requests (which are subject to availability), home address and mobile phone number. We’ll also ask you to create a 4-digit personal identification number that you—and the other members of your party with charging privileges—will use to verify your identity when you make purchases and use dining entitlements at Walt Disney World Resort.

If you have not already done so and it is within 60 days of your arrival date, begin the check-in process in advance of your arrival using Online Check-In.

  • For assistance with your Walt Disney World visit, please call 0800 028 0778 (UK) or 1800 812 678 (Ireland).
  • New or existing Disney Resort hotel reservations and tickets: Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM
    Dining reservations, technical support and other enquiries: daily from noon to 10:00 PM
Footer Links

Sign Up for Updates

Be the first to hear about the latest news and special offers at Walt Disney World Resort.

Sign Up Successful

Thank you for signing up! You should begin to receive news and special offers very soon.