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Signing In – Frequently Asked Questions

Q.

How can I get assistance with my Walt Disney World account?

A.

We’re here to help! Answers to some common issues are:

Can I still sign in with my old Username?
Yes, just enter your Username in the email field on the sign-in page. If this doesn’t work, try again by entering your email address.

Can I cancel my Disney account online?
No, your Disney account can only be canceled by phone.

For assistance with these or any account-related issues, please call (407) 939-4357. Guests under age 18 must have parent or guardian permission to call.

  • For assistance with your Walt Disney World visit, please call 0800 028 0778 (UK) or 1800 812 678 (Ireland).
  • New or existing Disney Resort hotel reservations and tickets: Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM
    Dining reservations, technical support and other enquiries: daily from noon to 10:00 PM
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