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Hotel Reservations – Frequently Asked Questions

Q.

I have an existing package or hotel reservation and I have only paid my deposit. Will you automatically deduct the balance due payment from my credit card?

A.

No. We will not automatically charge your credit card to pay the balance due.

If you have a vacation package, you can pay off the balance online or call (407) 939-7675. Guests under 18 years of age must have parent or guardian permission to call. For your convenience, you are able to use the payment method stored in your online account.

If you have a room-only reservation, you will pay off your balance when you arrive at your Disney Resort hotel.

You can view your existing Disney Resort hotel reservations on the My Reservations page in My Disney Experience. You will have to sign in to view your reservations.

  • For assistance with your Walt Disney World visit, please call 0800 028 0778 (UK) or 1800 812 678 (Ireland).
  • New or existing Disney Resort hotel reservations and tickets: Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM
    Dining reservations, technical support and other enquiries: daily from noon to 10:00 PM
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