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MagicBands & Cards – Frequently Asked Questions

Q.

My MagicBand or card does not work properly. What should I do?

A.

If you are experiencing technical issues with your MagicBand or card—for example, if it is not recognized by a touch point—please ask the nearest Cast Member for assistance. If they are unable to correct the situation, please visit Guest Relations, talk to a Disney Resort hotel Lobby Concierge or contact us.

We will make sure to either get your MagicBand or card in proper working order or provide you with a replacement, so that you can continue to enjoy your visit to Walt Disney World Resort.

Replacement MagicBands may be subject to a fee.

  • For assistance with your Walt Disney World visit, please call 0800 028 0778 (UK) or 1800 812 678 (Ireland).
  • New or existing Disney Resort hotel reservations and tickets: Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM
    Dining reservations, technical support and other enquiries: daily from noon to 10:00 PM
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