Error: Disney Resort hotels will begin a phased reopening. As we open these hotels, a number of health-and-safety measures will be in place. Additionally, some experiences such as housekeeping services and resort activities have been modified or may be unavailable. Learn more.
Due to refurbishment work at the Great Ceremonial House, monorail service to this Resort is temporarily suspended. Disney Resort hotels will begin a phased reopening. As we open these hotels, a number of health-and-safety measures will be in place. Additionally, some experiences such as housekeeping services and resort activities have been modified or may be unavailable. Learn more.
Due to refurbishment work at the Great Ceremonial House, monorail service to this Resort is temporarily suspended.
Ask at the Front Desk for information and pricing.
Add some twinkling charm to each evening of your stay during a delightful nighttime water parade!
Glimmering along the shoreline of this Resort hotel destination, the Electrical Water Pageant gives Guests of all ages the chance to marvel at spectacular sights and sounds as sparkling sea creatures—both grand in size and epic in scope—cruise the lagoon to electronic Disney tunes you know and love.
Best of all, as the show reaches its patriotic conclusion, you can marvel cozily from the comfort of this Resort hotel’s own magical viewing place!
Discover a whimsical way to dash about! Getting to select locations around Walt Disney World Resort—or traveling to and from Orlando International Airport—is easy when our private vehicles whisk you off in delightful Disney style. (Additional charges apply.)
Enjoy a quick trip across Seven Seas Lagoon from the Resort to Magic Kingdom Park or Disney’s Grand Floridian Resort & Spa on a water taxi.
Celebrate engagements, anniversaries, birthdays, special occasions, reunions and weddings by letting a Disney Florist sales specialist create a special gift! More than just floral arrangements, these pieces are a Disney experience to cherish forever.
See how The Walt Disney World Florist and Gift Basket Shop can make someone's visit special; call a Disney Florist sales specialist at (407) 827-3505. They provide more than just flowers—they create an enchanting experience for Guests!
A Disney Florist sales specialist can design your gift and arrange a special presentation to be left as a surprise in your room, delivered to your favorite restaurant or sent to a designated special spot in Walt Disney World Resort. An additional fee applies.
If you can dream it, a Disney Florist can do it! Call (407) 827-3505 or visit www.DisneyFlorist.com to learn more.
Standard overnight self-parking is available to registered Guests for a fee that will be applied to their hotel folio upon check-out. All parking fees include applicable tax.
Complimentary standard self-parking is available while you enjoy select dining, shopping, entertainment, and recreation experiences at this Resort.
Disney Vacation Club Members can submit an order form to have groceries they purchase delivered to their room.
When you stay at a Disney Resort hotel, enjoy peace of mind knowing that your room will be thoroughly cleaned prior to your arrival and a modified service every other day of your stay.
Disney Vacation Club Resorts offer laundry and housekeeping services.
The laundry room for Guests staying in the Villas is located on the first floor in Moorea. There are also dry-cleaning and valet laundry services available. Note: Daily housekeeping service is not provided for Members.
Trash & Towel Service
For stays of 7 or less nights, Trash & Towel Service is provided on day 4, regardless of whether you're using Member-discounted cash, Vacation Points or a combination of both.
With Trash & Towel service, Housekeeping will:
For stays of 8 or more nights, Full Cleaning Service is provided on day 4 and Trash & Towel Service is provided on day 8, regardless of whether you're using Member-discounted cash, Vacation Points or a combination of both. This process repeats for stays longer than 8 days.
With Full-Cleaning service, Housekeeping will provide everything included with the Trash & Towel Service, plus:
Rental Guests (non-Members or Disney Vacation Club Members not booking through Membership) receive Full Cleaning Services every day.
For all of the above, additional Housekeeping Services may be purchased.
Additional Housekeeping Service Daily Rates:
Note: Additional Housekeeping services may be requested with at least a 24-hour notice.
Cost for Extra Amenities and Services for Members (Pay As You Play):
(This cleaning fee will apply if the Member requests a room change for a different view or location after check-in):
NOTE: Rates are subject to change without notice.
Visit the Lobby Concierge to purchase tickets, make dining reservations and more.
At the Front Desk, you can mail postcards, letters and packages that you have already stamped, labeled and packed.
Stamps are available for purchase at BouTiki and Moana Mercantile. If you are expecting faxes, postal mail or packages during your stay, please advise those sending these items to clearly mark the communication with your name and room number (if possible). The Resort can accept packages for Guests staying or arriving at this Resort only.
Shopping is a breeze at Walt Disney World Resort, thanks to complimentary merchandise delivery to your Disney Resort hotel.
Take advantage of this convenient service—and enjoy the parks without extra baggage! Merchandise delivery is available during your stay at any Disney Resort hotel for purchases made:
When staying at Disney’s Polynesian Villas & Bungalows, you can arrange to have your merchandise delivered to BouTiki, where it will be available for pickup later.
About the Shop Disney Parks Mobile App
You can shop for authentic Disney theme park merchandise right from your mobile device. Download the Shop Disney Parks mobile app and start browsing from thousands of Walt Disney World products!
Looking for a special way to surprise your loved ones—or treat yourself—during your stay at Walt Disney World Resort? You can place an order through the app up to 2 days in advance of your visit. When you arrive at your Disney Resort hotel, your merchandise will be waiting for you at the pickup location.
Start your check-in online beginning 60 days before your stay. When you arrive, simply head to the Online Check-In Desk, where your Welcome Folder and MagicBand(s) will be waiting. Show your valid photo I.D., complete your check-in and you’re on your way!
Enjoy transportation to and from Orlando International Airport and more.
Disney's Magical Express provides transportation and luggage delivery to and from Orlando International Airport to Walt Disney World Resort.
Learn more about Disney’s Magical Express.
Alamo Rent A Car, the official rental car of Walt Disney World Resort, is conveniently located at the Orlando International Airport and at the Car Care Center near the parking exit of Magic Kingdom Park. For Emerald Club customers, National Car Rental is also located at the Car Care Center.
Shuttle service to and from the car rental facility and your location is provided 7 days a week, Monday through Friday from 6:00 AM to 8:00 PM and Saturday and Sunday from 8:00 AM to 6:00 PM (holiday hours may vary.) Schedule shuttle service at least one hour in advance. Call (407) 824-3470 for shuttle service and reservations.
Transportation to Theme Parks
Disney’s Polynesian Villas & Bungalows is located close to Magic Kingdom Park. Transportation to Walt Disney World theme parks, water parks or the Downtown Disney area is available by:
Contact Member Services at (800) 800-9800 or (407) 566-3800 for more information about transportation options for traveling to and from Walt Disney World Resort.
You must board any pet traveling with you before arrival, but service animals defined by the Americans with Disabilities Act are welcome at the Resort.
For non-service animals, Walt Disney World Resort offers kennel services for day and overnight boarding to both day Guests and Resort Guests on a space-available basis. Reservations are suggested; call the location directly to book a spot.
Kennels are operated by Best Friends Pet Care, Inc. The Best Friends facility at Walt Disney World Resort offers a wide variety of accommodations for your four-legged friends. All suites are designed to provide comfort and privacy. Inquire at Best Friends using the contact numbers below to get more information and find out about pricing.
Best Friends Pet Care at Walt Disney World Resort
2510 Bonnet Creek Parkway
P.O. Box 22169
Lake Buena Vista, FL 32830
Phone: (877) 493-9738
Fax: (203) 840-5266
A 24-hour ATM is located near the Front Desk.
Wireless Internet access is available in Villa Guest rooms and many common areas, including the Great Ceremonial House lobby and the Lava Pool area.
Indulge in Polynesian-themed gifts, Disney merchandise and other vacation essentials at the Resort shops.
BouTiki is the resort's largest gift shop, located on the first floor of the Great Ceremonial House. Say aloha to tropical trinkets, Hawaiian shirts, hotel logo and surf wear, ukuleles and Disney character merchandise.
Located on the second floor of the Great Ceremonial House, Moana Mercantile features snacks, sundries, groceries, liquors, beer, wine, gifts, children’s fashions, toys and Disney character merchandise.
Guests staying in Club-level rooms and suites are eligible for personalized vacation-planning support.
The Resort offers you the convenience of childcare at the Resort’s supervised children’s center, Lilo's Playhouse, plus in-room babysitting.
Guests may exchange foreign currencies at the Front Desk or Lobby Concierge.
The barbecue area will consist of 2 gas grills, a shade structure with tables and seating in the courtyard area between the Villas longhouses.
Smoking is permitted only in designated outdoor locations.
Most areas throughout Walt Disney World Resort are accessible by complimentary bus transportation. The bus stop at Disney's Polynesian Village Resort is located a short walk from the lobby.
Enjoy complimentary transportation to and from Orlando International Airport. Advance reservations are required. Please note: Disney's Magical Express service will no longer be providing luggage delivery for those arriving to and departing from the airport. The resort airline check-in service is also no longer available. The Disney’s Magical Express bus stop is located just in front of the lobby.
Disney’s Magical Express service will no longer be offered starting with arrivals January 1, 2022. The service will continue to operate for new and existing reservations made at Disney Resort hotels for arrivals throughout 2021.
Take the Monorail right from the stop at this Resort to Magic Kingdom Park and—with one transfer—Epcot.
Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.
To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.
Enter the code provided by the Cast Member and Accept to get started.