Direct-to-Room Service

With Direct-to-Room service at Disney Resort hotels, you can:

• View your reservation
• Simplify your arrival
• Bypass the Front Desk
• Receive real-time room-ready updates, including your room number and arrival instructions
• Have digital access to Resort hotel maps
• Use your Disney band or the My Disney Experience app to unlock your door
• Begin the fun and magic of your vacation even sooner

Need anything else? You can still visit the Front Desk any time after you've arrived!

Follow these simple steps to enjoy Direct-to-Room service at your Disney Resort hotel:

1. Link your Disney Resort hotel reservation to your Disney account at disneyworld.com or in the My Disney Experience app.
2. Before your arrival day, use Online Check-In service on disneyworld.com or in the My Disney Experience app.
3. On the day of your arrival, check the My Disney Experience app to get real-time Resort reservation updates—including a notification once your room is available.
4. When your room is ready, the My Disney Experience app will give you your room number and allow you to unlock your door. If you have an active DisneyBand, it can also be used to enter your room.
5. When it's time to check out, use the Express Resort Checkout service to save time and bypass the Front Desk.

Watch a video to learn more about how Direct-to-Room works.

Check-In Times

• 3:00 PM for Disney Resort hotels
• 4:00 PM for Disney Deluxe Villas

Prior to checking into your room, you can gain access to certain areas of your Disney Resort hotel—such as the pool—with the Unlock Door feature in the My Disney Experience app or an active DisneyBand.

If you have a Disney dining plan, you can also start using it before your room is available. Enjoy a refillable drink mug, tasty snack or a delicious meal at any of the eligible dining locations in your hotel—or anywhere your plan is accepted.

Active DisneyBands—including those from a previous visit—and Key to the World Cards can be used to unlock doors at your Disney Resort hotel. You can also use a DisneyBand or DisneyBand+ for the following, if applicable:

• Park admission
• Room charges
• Dining plan meal redemption

If Guests with Disabilities require assistance, they can visit their hotel Front Desk, where Cast Members are available to help.

Learn more about the services and access options available to Guests with Disabilities at the Walt Disney World Resort.

For more information, please contact Disability Services at (407) 939-5277 or email disability.services@disneyparks.com.

Cast Members in the lobby entrance area and at the Front Desk are happy to assist with your arrival, regardless of whether you choose to use Direct-to-Room service.

If you experience difficulties unlocking a door with the My Disney Experience app, you can also get help by tapping “Call Resort Hotel” on the Hotel screen in the My Disney Experience app.

If you require help once you have entered your room, please press “Front Desk” on your Disney Resort hotel room phone for personal assistance 24 hours a day.