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Tickets – Frequently Asked Questions

Q.

Can I upgrade a theme park ticket that I purchased before Disney Theme Park Tickets was introduced? How about a more recent ticket from a previous visit?

A.

Unfortunately, tickets purchased before Disney Theme Park Tickets were introduced are not able to be upgraded. However, while older tickets cannot be upgraded, if an older ticket does not have an expiration date, the ticket remains valid until all admissions are used.

If it is within 14 days of a Disney Theme Park Ticket's first use and the ticket has remaining admissions, you are able to upgrade the ticket. If it is more than 14 days after first use or if no admissions remain, then a ticket may not be modified or upgraded.

If your ticket is eligible, upgrades may include adding more days or adding any combination of options, including:

  • Park Hopper Option
  • Park Hopper Plus Option

Ticket upgrades must be made in person at any of the following locations at Walt Disney World Resort:

  • Ticket windows at theme parks and water parks
  • Concierge desks at Disney Resort hotels
  • Guest Relations at the Disney Springs

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All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.
  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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