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Play Disney Parks App – Frequently Asked Questions

Q.

When creating a Disney account for a child the wrong email address was entered in the “Parent Email Address” field. How can we correct the information?

A.

The easiest way to address this issue is to start over, create a new account and enter the correct email address in the “Parent Email Address” field

Please use the app or website that was originally used to try to create the account—such as the Play Disney Parks app. While some Disney apps and websites do allow the creation of a Disney account for a child, disneyworld.com does not allow Guests to do so.

Learn more about how to create a Disney account that a child can use.

If you require further assistance, the parent or guardian can call (407) 939-4357.

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All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.
All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.
  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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