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Memory Maker – Frequently Asked Questions


How long can I capture photos at Walt Disney World Resort with my Memory Maker purchase?


You can begin capturing photos as soon as you purchase Memory Maker. Once you download the first photo on or the My Disney Experience Mobile App—or otherwise redeem your Memory Maker purchase—you then have 30 days to capture more photos. Please remember to download your photos before they expire.

If you purchased Memory Maker at the advance purchase price, photos taken within 3 days of the date of purchase will not be included in Memory Maker and must be purchased separately.

  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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