Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Airport Transportation and Check In – Frequently Asked Questions

Q.

I did not receive my Disney's Magical Express documents or luggage tags prior to leaving home. What should I do?

A.

Once you arrive at Orlando International Airport, go directly to Disney's Magical Express and speak with a Disney Cast Member.

If you have received your MagicBands, please be sure not to pack them in your checked luggage, as they will be used to check in with Disney’s Magical Express and to unlock your room when you arrive at your Disney Resort hotel.

If your flight arrives between 5:00 AM and 10:00 PM, please provide us with the checked baggage claim numbers that you received from your airline when you checked your bags. We will obtain your information, collect your luggage and deliver it to your room at your Disney Resort hotel.

For airport arrivals after 10:00 PM, you must collect your luggage at Baggage Claim and take it with you on the motorcoach.

Learn more about Disney’s Magical Express.

More Help

Chat
All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.
All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.
  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
Footer Links

Sign Up for Updates

By providing my email address, I’d like to receive news and special offers via electronic mail from Disney Destinations.

You can withdraw your consent for these messages at any time via an unsubscribe link provided in the electronic messages. For more information on our data collection and use practices, please read our Privacy Policy.