Some of my Memory Maker photos are missing from my Disney account. What do I do?
Memory Maker is a Disney PhotoPass Service product—purchasing Memory Maker allows you to take full advantage of Disney PhotoPass Service by providing unlimited digital photo downloads. Help Center is here to walk you through the process of using Memory Maker, to answer your questions and to maximize the value of your Memory Maker purchase. Let’s get started—it’s time to focus!
How to Use Memory Maker
Setting up and using Memory Maker is a snap. Follow these simple steps and you’ll be ready for a photo finish:
1. Link Memory Maker to your Disney account. If you purchased online, it may have been linked automatically.
2. Add people to your Family & Friends list to enable you to view and download their photos.
3. Capture unlimited photos at select Disney PhotoPass locations—including attraction and dining photos—throughout Walt Disney theme parks, water parks (from Memorial Day to Labor Day) and Downtown Disney area. Link each photo to your Disney account with a touch of your MagicBand, Memory Maker card, park admission card or Disney PhotoPass Card.
4. View, download and share your photos on MyDisneyPhotoPass.com and on the My Disney Experience Mobile App. Once you download the first photo, you have 30 days to capture and download more photos. Photos expire according to the Disney PhotoPass expiration policy.
Help with Disney PhotoPass Service
Disney PhotoPass Service is a complimentary service at Walt Disney World Resort that helps you capture picture-perfect vacation photos of your whole family. Have questions about Disney PhotoPass Service? Visit the Disney PhotoPass Help & Support section to get in-depth answers to your questions about taking, viewing, sharing and downloading your photos.
Frequently Asked Questions
How long can I capture photos at Walt Disney World Resort with my Memory Maker purchase?
How do I change or disable the sharing settings that allow someone else to view my Disney PhotoPass photos?
Can I restrict the people who can view my Memory Maker photos?
Can "friends of friends"—people connected to people in my Family & Friends list—also see my Disney PhotoPass photos?