Unlock Your Room Door with the My Disney Experience App

Guests staying at select Disney Resort hotels can now quickly and conveniently unlock their room door and common area doors using the My Disney Experience app on many popular mobile devices.

How to Unlock Your Door

Follow these simple steps to unlock the door at your Disney Resort hotel:

If Bluetooth on your mobile device is turned off, turn it on.
Download and open the My Disney Experience app.
Link your Disney Resort hotel reservation to your Disney account.
View your Disney Resort hotel reservation.
Select “Unlock Door”.
Agree to use your device to unlock your door.
Hold your mobile device against the door lock.

If you wish to no longer use your phone to unlock your door, please visit the Front Desk of your Disney Resort hotel.

Where It Works

You will be able to unlock the door to your room and other common areas that require a MagicBand or Key to the World Card at your Disney Resort hotel. Common areas may include pools, arcades, fitness centers, elevators and Club Level lounges.

Currently, this feature is only available at these Disney Resort hotels:

The unlock door feature may be available at additional Disney Resort hotels in the coming months.

Security Information

The unlock door feature is designed with security in mind, and we have put measures in place to protect the security of your room. The first time that you use each mobile device, you will be required to sign in to your Disney account to activate the unlock door feature.

What to Do If You Lose Your Mobile Device

If you lose your mobile device, please speak with a Cast Member at the Front Desk of your Disney Resort hotel as soon as possible.

Skip the Front Desk

When you use Online Check-In service and the unlock door feature, you may be able to skip the Front Desk at your Disney Resort hotel and proceed straight to your room. If you don't know your room number, just view your reservation in the app and tap "Show Room Number".

MagicBands and Key to the World Cards

You may still use active MagicBands and Key to the World Cards to unlock doors at your Disney Resort hotel. You will need to use a MagicBand or card for the following, if applicable:

Park admission
FastPass+ experiences
Extra Magic Hours
Room charges
Dining plan meal redemption

If you used the My Disney Experience app to enter your room and you do not yet have a MagicBand or Key to the World Card, please pick up your complimentary MagicBands or cards at the Front Desk of your Disney Resort hotel.

Who to Contact for Help Unlocking a Door

If you experience difficulties unlocking a door, please visit the Front Desk of your Disney Resort hotel for help.

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Find Unlock Your Room Door with the My Disney Experience App

For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

*Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.

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