Lobby Concierge

Make reservations, exchange currencies and more at the Lobby Concierge or Club Level Concierge at Disney Resort hotels.

Lobby Concierge

Have questions about park hours, in-room babysitting and more? Visit the Lobby Concierge for assistance with:

  • Park Information
    Discover park hours, Extra Magic Hours and show times for parades and fireworks.
  • Dining Reservations
    Make reservations for Character Dining experiences, dinner shows and romantic Signature Dining restaurants.
  • Childcare Arrangements
    Enjoy some alone time while kids play at a Children’s Activity Center or delight in one-on-one attention with in-room babysitting.
  • Transportation Information
    Learn the routes of Resort buses, water taxis and monorails.
  • Foreign Currency Exchange
    Exchange currencies right at the Lobby Concierge.
  • Lost and Found
    If something has been lost at a Resort hotel, it may have been turned in to the Lost and Found at Lobby Concierge.
  • Ticket Sales
    Purchase tickets for any of our 4 theme parks and 2 water parks.

The Concierge for each Resort hotel is located in the Lobby, except for Disney’s Fort Wilderness Resort (which has a Concierge Desk at Reception Outpost and another at Pioneer Hall). Disney’s Caribbean Beach Resort has a Concierge Desk at Old Port Royale in addition to the one at Custom House.

Club Level Concierge

Enjoy personalized service and an exclusive Club Level Lounge when you stay in a Club Level room at a Deluxe Resort.

The exclusive Club Level Lounge offers a variety of complimentary daily refreshments, like:

  • Continental breakfast
  • Hot samples from Resort restaurants
  • Evening wine and beer selections
  • Desserts and cordials

Learn more about Disney Deluxe Resort hotels.

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Find Lobby Concierge

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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