Services for Guests with Disabilities at Disney Resort Hotels

See what services and access options are available for Guests with disabilities.

Accessibility Room Features

Disney Resort hotels offer accessible rooms with features for Guests with disabilities, including:

  • wheelchair accessible rooms
  • hearing accessible rooms

TTY equipment is available upon request at check-in.

Accessible Paths of Travel

All Disney Resort hotels include an accessible path of travel from arrival to the lobby area, as well as to accessible Guest rooms, restaurants, shops, meeting rooms, business centers, pools, exercise facilities and laundry facilities.

Convention spaces at Walt Disney World Resort offer accessible paths of travel, including:

  • Disney's BoardWalk Inn
  • Disney's Contemporary Resort
  • Disney's Coronado Springs Resort
  • Disney's Grand Floridian Resort & Spa
  • Disney's Yacht Club Resort

Service Animals

Service animals are welcome at Walt Disney World Resort and can use any open outdoor area for relief as long as the owner picks up after the animal and leaves the area clean. Relief areas include the theme parks, Disney Resort hotels and other Guest accessible areas.

Learn more about visiting Walt Disney World Resort with service animals.


Valet parking at Disney Deluxe hotels is complimentary for any Guest with a valid disability parking permit and a current room or dining reservation at that particular resort. Designated parking areas are available for Guests with disabilities at all Disney Resort hotels. A valid disability-parking permit is required.

Learn more about parking at Walt Disney World Resort.

How to Book an Accessible Room

Please select the “Accessible Rooms” checkbox when you book your vacation online to view available accessible rooms.

If you would prefer to book over the phone, please call (407) 939-1936. Guests under 18 years of age must have parent or guardian permission to call.

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Guest Services

  • Accessibility Services
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  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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