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Tickets – Frequently Asked Questions


How can I determine the number of days remaining on a theme park ticket?


When you arrive at Walt Disney World Resort, please show your ticket to a Cast Member at any of the following locations:

  • Ticket windows at theme parks and water parks
  • Concierge desks at Disney Resort hotels
  • Guest Relations at Disney Springs

If you wish to check from home, please email us at and include the following:

  1. Photograph or scan of the front and back of each ticket
  2. Your full name
  3. Where and when ticket was purchased
  4. Purchaser’s name and form of payment
  5. Phone number where you can be reached during the day

Please keep the total email size, including attachments, below 2 MB. To ensure your email is less than 2 MB, you may need to compress your images or send multiple emails.

We’ll try to get back to you as soon as possible, but it normally takes 14 business days for a response.

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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