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Rooms & Packages – Frequently Asked Questions


I purchased Travelex travel insurance when I booked a vacation package prior to January 1, 2018. How do I file a travel insurance claim?


Please call the Travelex claims administrator at (888) 526-0260 from 7:30 AM to 7:00 PM Central Time on Monday through Friday as soon as possible for instructions on how to file a claim.

The Travelex travel insurance plan that was previously available through Disney Destinations, LLC on or by calling Walt Disney World Resort allows you to cancel or interrupt a covered trip for specific covered reasons such as sicknesses or injuries to you or your traveling companions after the plan is in effect.

Download additional details about Travelex travel insurance.

If you have questions about specific benefits or eligible coverage, please call (888) 246-4967 to speak with a Travelex customer service representative.

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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