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Rooms & Packages – Frequently Asked Questions

Q.

I purchased a Disney Resort Hotel Package. How do I take advantage of everything that came with my package?

A.

When you check into your Disney Resort hotel, you will either receive a printed voucher or be instructed on how to use your Disney Resort ID card to redeem meals, recreation and other package features.

For select vacation packages, a voucher may be mailed to you in advance with your travel documents.

If you have questions, please call us at (407) 939-4357 or ask the concierge at your Disney Resort hotel when you arrive at Walt Disney World Resort. Guests under 18 years of age must have parent or guardian permission to call.

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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