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PhotoPass – Frequently Asked Questions

Q.

How do I download my Memory Maker photos?

A.

You can view your photos on MyDisneyPhotoPass.com and on the My Disney Experience Mobile App!

Select your favorites and add them to your cart. Visit My Downloads and download as many photos—as many times—as you wish.

You can download your Memory Maker photos right away through MyDisneyPhotopass.com and on the My Disney Experience app—or you can wait until you get home and download them all at once.

If you purchased Memory Maker in the park, you may need to link Memory Maker to your Disney account before you can begin downloading photos. You may also need to link any MagicBands or cards that you used at the Disney PhotoPass locations to view and download your photos.

Learn more about Memory Maker.

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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