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Annual Passes – Frequently Asked Questions

Q.

I linked an Annual Pass to the wrong person in My Disney Experience. How can I match the Annual Pass to the correct person?

A.

If an Annual Pass has not yet been used to enter a park, you can match it online to the correct person in the My Reservations section of My Disney Experience.

On the My Reservations page, locate the pass that you wish to reassign in the “Paperless Tickets” section and select the “Reassign Ticket” link associated with the pass. You will then be able to match the Annual Pass to the correct person on your Family & Friends list.

If you cannot find the Annual Pass that you wish to reassign, please make sure that “Show All” is selected in the dropdown menu in the top-left corner and “My Family” is selected in the dropdown menu in the top-right corner. If you still do not see the Annual Pass, double-check that the person to which the pass is linked is still connected to your Family & Friends list and that you are sharing information with that person.

If an Annual Pass has been used to enter a park, you are unable to reassign it online. Please visit the Guest Relations location at the Main Entrance of any Walt Disney World theme park for assistance.

Learn more about Annual Passes for Walt Disney World Resort.

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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