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Annual Passes – Frequently Asked Questions

Q.

Why am I getting an error message when I try to enter my Annual Pass into my profile?

A.

When entering your Annual Pass into your profile, be sure to include only the digits that make up your Passholder number.

If you have additional questions, please visit our visit our phone Directory to contact us.

Enter your Annual Pass number on My Profile in My Disney Experience.

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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