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Annual Passes – Frequently Asked Questions

Q.

Why don’t I see my Theme Park Annual Pass in the My Reservations or My Profile sections of My Disney Experience?

A.

We apologize that your pass is not showing up. Even if you have previously added your annual pass to disneyworld.com, you may need to link it again to ensure that it is connected to My Disney Experience.

Link your annual pass to My Disney Experience.

If you linked your annual pass within the last 48 hours, please wait until 48 hours have passed and check again. If you still do not see your annual pass after 48 hours, please double-check that the pass has not already expired. Fortunately, you can renew your annual pass online.

If you have tried to link your annual pass and confirmed that it has not expired, contact us and we will help.

Water Park Annual Passes only appear in the My Reservations section of My Disney Experience, not on the About Me page in the My Profile section.

The linking process requires that you have your annual pass in your possession, as you will need the ID numbers printed on the pass. You will also need to sign into your Disney account.

Learn more about annual passes for Walt Disney World Resort.

For more information, please call (407) WDW-PASS or (407) 939-7277—or use the Annual Passholder Help Form to email our dedicated Help Team with any questions you may have about your annual pass. Guests under age 18 must have parent or guardian permission to call.

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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