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Disney Theme Parks & Water Parks – Frequently Asked Questions

Q.

What is happening related to Zika virus? How can I protect myself?

A.

In an abundance of caution, we are taking additional measures and preventative efforts throughout our property, including providing complimentary insect repellent for Guests and Cast Members. At this time, the Florida Department of Health has reported that there are no reported cases of active transmissions of the Zika virus in the Orlando area and counties surrounding Walt Disney World Resort. Visit Florida Department of Health for up-to-date information.

The Centers for Disease Control and Prevention (CDC) reports that the best way to prevent mosquito-borne illnesses is by preventing mosquito bites. The CDC encourages the use of protective clothing and Environmental Protection Agency (EPA)-registered insect repellents, which are evaluated for effectiveness. The CDC recommends the following:

  • Wear long sleeves, long pants and socks to cover skin, when possible.
  • Use Insect Repellent:
    • Always follow the product label instructions.
    • Reapply insect repellent as directed.
    • Do not spray insect repellent on the skin under clothing. Apply insect repellent to bare skin and clothing.
    • For those using sunscreen, apply sunscreen before applying insect repellent.
    • According to the CDC, insect repellents with DEET, picaridin, oil of lemon eucalyptus, and IR3535 are effective, for adults, when used as directed.
  • For Babies and Children:
    • Always follow instructions when applying insect repellent to children.
    • Do not use insect repellent on babies younger than 2 months old.
    • Do not apply insect repellent onto a child’s hands, eyes, mouth, and cut or irritated skin.
      • Adults: Spray insect repellent onto your hands and then apply to a child’s face.
    • Do not use products containing oil of lemon eucalyptus (OLE) or para-menthane-diol (PMD) on children under 3 years old.
    • Dress your child in clothing that covers arms and legs.
    • Cover crib, stroller, and baby carrier with mosquito netting.

For the latest information, check the CDC website: www.cdc.gov.

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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