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Disney Theme Parks & Water Parks – Frequently Asked Questions


I lost a personal item on a recent vacation at Walt Disney World Resort. Who should I contact to see if it was found?


Please notify us online of your lost item. This will allow the Disney team to start looking for your item. Once you fill out the online form you will receive an email notification with your Lost Item claim number. Our team will continue to look for your item and provide you with an email update within 48 hours. We recognize your item is important to you and will contact you if we believe we have found it or need further information.

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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