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Online Check-in – Frequently Asked Questions

Q.

Who should I contact with questions about the Disney Premier Visa Card application process that is available during Online Check-In?

A.

Please call JPMorgan Chase at (800) 300-8575. Guests under 18 years of age must have parent or guardian permission to call.

Begin the check-in process in advance of your arrival using Online Check-In on disneyworld.com or with the My Disney Experience app.

Disney Visa Instant Credit is available to United States residents only.

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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