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Signing In – Frequently Asked Questions

Q.

How can I get assistance with my Walt Disney World account?

A.

We’re here to help! Answers to some common issues are:

Can I still sign in with my old Username?
Yes, just enter your Username in the email field on the sign-in page. If this doesn’t work, try again by entering your email address.

Can I cancel my Disney account online?
No, your Disney account can only be canceled by phone.

For assistance with these or any account-related issues, please call (407) 939-4357. Guests under age 18 must have parent or guardian permission to call.

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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