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Signing In – Frequently Asked Questions

Q.

When I created a new password using a combination of 6 letters and numbers, why did I get an error message?

A.

Even if you follow the guidelines for creating a new password, there are certain words that are considered too common to be secure. If the password you entered was not accepted, please enter a different password and try again.

Be sure to enter a combination of 6 to 25 characters, using at least one letter and number and optionally, special characters like "!", "?" or "&". Always store your password in a safe place, and remember that passwords are case sensitive.

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