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Signing In – Frequently Asked Questions

Q.

When I created a new password using a combination of 6 letters and numbers, why did I get an error message?

A.

Even if you follow the guidelines for creating a new password, there are certain words that are considered too common to be secure. If the password you entered was not accepted, please enter a different password and try again.

Be sure to enter a combination of 6 to 25 characters, using at least one letter and number and optionally, special characters like "!", "?" or "&". Always store your password in a safe place, and remember that passwords are case sensitive.

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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