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Hotel Reservations – Frequently Asked Questions

Q.

Why doesn’t my package reservation confirmation show all of the correct information?

A.

Your confirmation might not show information that has been recently updated—most commonly the flight information that you entered for Disney’s Magical Express. Please wait a few days and check your reservation on the My Reservations page in My Disney Experience.

If you are concerned that the information on your reservation confirmation is incorrect, you may be able to modify the reservation online. To update a reservation online, simply click the link for “Modify Reservation.”

If your reservation cannot be updated or modified online, please call (407) 934-7639. Guests under 18 years of age must have parent or guardian permissions to call.

Please note that a change fee may apply.

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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