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Hotel Reservations – Frequently Asked Questions

Q.

I can’t find my existing Resort hotel reservation on disneyworld.com. Where should I look?

A.

View an existing Disney Resort hotel reservation on the My Reservations page in My Disney Experience. You will have to sign in to view your reservation.

If you’ve visited the above page, but you still don’t see your reservation, you may have to link it to your disneyworld.com account. You will need your Resort Confirmation Number.

If you continue to have problems finding a reservation, please call (407) 939-4357. Guests under 18 years of age must have parent or guardian permission to call.

Please note that if you booked through a travel agency, you may not be able to see your reservation on disneyworld.com.

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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