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FastPass+ – Frequently Asked Questions


When we visit the theme parks, can we be spontaneous or does FastPass+ service require us to plan ahead or follow a strict schedule?


Because spontaneity is at the heart of many Walt Disney World Resort vacations, feel free to plan each day in a manner that works best for you and your family.

All operating attractions and entertainment allow you to enter the standby queue or general viewing area at your convenience―without any advance planning. FastPass+ service is an optional benefit intended to help you make the most of your time, but it is in no means required.

If you have made FastPass+ selections and want to update the time, experience or party members once you’re at the park, simply go online, use your mobile device or go to a FastPass+ kiosk to make changes, subject to availability.

Once you redeem your initial set of FastPass+ selections (or the last arrival window has passed), you can make another FastPass+ selection for the same day at an in-park kiosk or using your mobile device, up to park closing. After you redeem the additional FastPass+ pick, you can return to a kiosk to make more selections (one at a time).

If your ticket includes a Park Hopper Option, after you use your initial FastPass+ selections at the first park, you’ll be able to make additional FastPass+ selections (one at a time) at a kiosk or using the mobile app at the second park you visit that day, up to park closing.

At the parks, use the My Disney Experience mobile app to select and update FastPass+ selections, find real-time wait times, access your vacation details and view maps and other helpful information.

Valid theme park admission required. FastPass+ attractions and entertainment experiences, the number of selections you can make and available arrival windows are limited. Certain MyMagic+ features and benefits require online registration.

Learn more about FastPass+ service or make FastPass+ selections.

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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