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MagicBands & Cards – Frequently Asked Questions

Q.

My MagicBand or card does not work properly. What should I do?

A.

If you are experiencing technical issues with your MagicBand or card—for example, if it is not recognized by a touch point—please ask the nearest Cast Member for assistance. If they are unable to correct the situation, please visit Guest Relations, talk to a Disney Resort hotel Lobby Concierge or contact us.

We will make sure to either get your MagicBand or card in proper working order or provide you with a replacement, so that you can continue to enjoy your visit to Walt Disney World Resort.

Replacement MagicBands may be subject to a fee.

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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