Tickets and Packages FAQ

Q. What does the Magic Your Way Vacation Package include?

A. A Magic Your Way Vacation Package includes both Disney Resort accommodations and a Magic Your Way Ticket.

There are four levels or categories of Disney Resorts to suit your budget and preferences:

• Deluxe Resorts – Experience the ultimate in Disney luxury, style and service.
• Moderate Resorts – Escape to enchanting, wonderfully affordable locales.
• Value Resorts – Enjoy colorful, whimsical places that are big on fun but small on cost.
• Disney Vacation Club Resorts – Relax in comfortable accommodations with all the conveniences of home.
• Cabins and Campground – Enjoy nature and the great outdoors at these charmingly well–appointed cabins and scenic campsites.

You can search for a Resort by category, proximity to the Theme Parks or what's on the monorail. You can then sort the display of resorts by Starting Price, Name or Resort Category. Or you can simply select which category of Resort you prefer and let us make a recommendation based on availability.

Search results will include a photo, description and "starting from" per night cost for each resort. You also can take a Virtual Tour (video tour) of most Resorts.

Staying at a Disney Resort is the best and most comfortable way to enjoy a Walt Disney World® vacation. All Disney Resorts are located close to the Theme Parks; some are within walking distance. And they all come with special benefits that let you do more, at a more relaxing pace:

• Take advantage of Extra Magic Hours, special times each day when Theme Park attractions are available only to Guests of Disney Resorts.
• Make your journey a breeze with Disney's Magical Express. We'll pick you up at the airport and deliver your bags to your room!
• Get around to everywhere in Walt Disney World® Resort with complimentary and convenient Disney transportation.
• Enjoy the Disney Dining plan, expert service, and other privileges that make your vacation more fun and relaxing.
• Learn more about Resort Benefits

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Q. What types of Magic Your Way vacation packages are there?

A. You will always be able to select one of three types of packages:

• The Magic Your Way Package – Includes a Disney Resort stay at a Value, Moderate, Deluxe or Disney Vacation Club Resort and a Magic Your Way Base Ticket that gives each member of your travel party entry to one Theme Park every ticket day. You can then add additional ticket Options.
• The Magic Your Way Plus Dining Package – Once you've created the Magic Your Way package that best meets your needs, add the Disney Dining Plan and choose the meals you and your family want for up to 30% savings. Dining options include over 100 participating counter–service, table–service and Signature Dining Disney restaurants.
• The Magic Your Way Premium Package – Discover all the delights of Walt Disney World® Resort with this outstanding package of Resort Stay, the Magic Your Way Ticket with Park Hopper® and Water Park Fun & More Options*, the Disney Dining Plan, plus recreation and entertainment. Please note that the length of the Magic Your Way Ticket with Park Hopper® and Water Park Fun & More Options* with this package must be the number of resort nights plus 1 day – for example, a 4–night stay with a 5–day ticket.

* Water Parks subject to seasonal or weather closures. Age restrictions may apply for access to certain facilities.

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Q. What does the Magic Your Way Base Ticket include?

A. With Magic Your Way Tickets, you can select how many days you want tickets for - keeping in mind that the per-day price gets lower the longer you play. The basic ticket is a Magic Your Way Base Ticket, which gives entry to one Theme Park a day every day of your ticket, for each member of your travel party.

You can select three exciting Options to customize each ticket to meet the needs and preferences of your entire travel party or, when purchasing your tickets without accommodations, you can select different tickets for each member of your travel party:

• Add the Park Hopper® Option to your ticket to come and go through multiple theme parks on the same day as many times as you like.
• Include the Water Park Fun & More Option* (formerly the Magic Plus Pack Option) to add admission to your choice of other Disney excitement like the Water Parks, DisneyQuest® Indoor Interactive Theme Park and a round of golf at Disney's Oak Trail Golf Course.
• Select the No Expiration Option to ensure any unused tickets days are available for your next visit.

Again, when purchasing tickets only, you can arrange for all the members of your travel party to have the same tickets, or for members of your travel party who may have different preferences or schedules to have individually customized tickets.

* Water Parks subject to seasonal or weather closures. Age restrictions may apply for access to certain facilities.

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Q. Is there a limit to the number of tickets I can order online?

A. You can purchase up to eight tickets online. If you need to purchase more than eight tickets, please call
(407) WDW-MAGIC (939-6244)†.

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Q. Is there an expiration date on the tickets that I am ordering?

A. Our Magic Your Way Base Tickets expire 14 days from their first use. However, when you add the No Expiration Option to your ticket, you're free to come back and take advantage of unused days at any time in the future.

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Q. I ordered my tickets for Will Call; when and where can I pick them up?

A. Ticket orders placed before midnight (Eastern Time) can be picked up the next day. Upon arrival, pick up your Will Call ticket order at one of the following ticket sales locations: Epcot®, Disney's Animal Kingdom™ Theme Park, Disney's Hollywood Studios™ or the Ticket and Transportation Center at Magic Kingdom® Park. You will need to present your Will Call certificate along with a valid photo I.D. (e.g., driver's license, passport or military I.D.).

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Q. How long will it take to have my tickets mailed to me?

A. Standard Mail: 14 days in the U.S. Express Shipping: Up to seven days in the U.S. Up to 12 days for International orders (including Canada and Mexico).

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Q. I selected standard shipping. Will I receive my order prior to the 14 days listed?

A. Although Walt Disney World® Resort can normally get your order to you faster than the required number of days listed, the time allotted is for the processing and handling of your ticketing as well as the shipping.

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Q. I ordered my tickets, but they haven't arrived in the quoted time; whom can I contact?

A. Please contact Walt Disney World Ticketing via e-mail at ticket.inquiries@disneyworld.com or by calling (407) 566-4985†. Operating Hours: Monday-Saturday 8:30 a.m. - 4:45 p.m. ET

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Q. The tickets I received are not what I ordered; whom can I contact?

A. Please contact Walt Disney World Ticketing via e-mail at ticket.inquiries@disneyworld.com or by calling (407) 566-4985†. Operating Hours: Monday-Saturday 8:30 a.m. - 4:45 p.m. ET

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Q. Are tickets transferable? Can I give them to someone else to use the remaining days?

A. Please note that all Magic Your Way Tickets are nontransferable and must be used by the same person on any and all days. The person who uses the ticket for the very first time must use the ticket for its entirety. Any tickets that are transferred are in violation of this restriction and are invalid for admission.

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Q. Can new tickets be upgraded once they're purchased?

A. Yes, the new Magic Your Way tickets can be upgraded before your vacation begins, or within the 14-day window you have to use the ticket after it's first used. Upgrades include extending the ticket length (i.e., adding more days) or adding any combination of Options: the Park Hopper® Option, the Water Park Fun & More Option*) and/or the No Expiration Option.

* Water Parks subject to seasonal or weather closures. Age restrictions may apply for access to certain facilities.

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Q. Can I upgrade an existing ticket? Can a Park Hopper® ticket purchased before these new tickets were introduced be upgraded?

A. In general, you can upgrade to any type of ticket – provided the new ticket is of equal or greater value than the old ticket – by simply paying the difference. However, no refunds will be issued if the new ticket is of lesser value.

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Q. Is there a ticket that will allow me to visit the Water Parks and other Walt Disney World® attractions?

A. Yes. If you purchase the Water Park Fun & More Option* you can add admission to your choice of two fabulous Water Parks, DisneyQuest® Indoor Interactive Theme Park, a round of golf at Disney's Oak Trail Golf Course or Disney's Wide World of Sports® Complex.

The number of Water Park Fun & More* visits depends on the number of days in your Magic Your Way Ticket:

• 1 day       2 visits
• 2 days     2 visits
• 3 days     3 visits
• 4 days     4 visits
• 5 days     5 visits
• 6 days     6 visits
• 7 days     7 visits
• 8 days     8 visits
• 9 days     9 visits
• 10 days     10 visits

* Water Parks subject to seasonal or weather closures. Age restrictions may apply for access to certain facilities.

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Q. Is there a ticket that will allow me to visit more than one Park every day?

A. Yes. If you purchase the Park Hopper® Option, you can come and go through multiple Theme Parks on the same day as many times as you like.

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Q. What happens if I don't use all the days on my ticket?

A. Our Magic Your Way Base Tickets expire 14 days from their first use. However, when you add the No Expiration Option to your ticket, you're able to come back and take advantage of unused days at any time in the future.

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Q. I'm planning to stay at Walt Disney World® Resort for more than seven days. Is there a ticket that's longer than the 7-Day Magic Your Way Ticket?

A. If you expect to stay at Walt Disney World® Resort longer than seven days, you can purchase a 10-day Magic Your Way Ticket, or your best value may be to purchase a Seasonal Pass or Annual Pass. As a Passholder, you will enjoy even more benefits.

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Q. How do I redeem my Magic Your Way vacation package features?

A. Most Magic Your Way vacation package components are fulfilled upon check-in at your Walt Disney World® Resort Hotel. You will either receive a printed voucher or use your personalized Disney Resort ID card to redeem meals, recreation and other package features. For the Magic Your Way Plus Dining Package and the Magic Your Way Premium Package, a voucher may be mailed with your travel documents.

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Q. If I arrive prior to the standard Resort check-in time, can I get my tickets and other vacation package components to start my vacation?

A. Yes. Walt Disney World® Resort Hotels will issue your Magic Your Way vacation package and purchased options when you arrive. If you take advantage of Disney's Magical Express service, you can enjoy complimentary ground transportation to and from the Orlando airport – and we'll take you directly to the Theme Park or recreation facility of your choice and then deliver your luggage to your room.

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Q. What is included with the Disney Dining Plan?

A. The Disney Dining Plan includes one counter-service meal, one snack, and one table-service meal per person, per night of your stay for everyone in your travel party ages 3+. For example, a party of four that is staying for five nights would receive 20 counter-service meals, 20 snacks, and 20 table-service meals to use during the current trip.

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Q. How does the Disney Dining Plan work?

A. Use your meals and snacks in any order throughout your package stay until your total is depleted. For example, on the day of arrival your travel party of four adults could use four counter-service meals, and then on day two your party could use a total of four table-service meals, a total of four counter-service meals, and a total of two snacks. You can continue using meals/snacks in any order for the rest of your package stay until each person has depleted his/her allotted meals/snacks.

Present your Key to the World card to your server or cashier and specify the number of meals or snacks being redeemed on your Disney Dining Plan prior to ordering. Gratuities are not included unless otherwise indicated. Children ages 3-9 must choose from a children's menu where available. Merchandise or photo-imaging products that may be offered at Character Dining Experiences are not included, except at Cinderella's Royal Table. Your meal usage will be tracked electronically to your package reservation. Each time you redeem meals or snacks from your Disney Dining Plan, your server or cashier will provide you with a receipt showing your remaining balance.

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Q. How can I get the Disney Dining Plan?

A. The Disney Dining Plan is included in the Magic Your Way Package Plus Dining. The Disney Dining Plan can save you up to 30% per person on dining.

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Q. What restaurants are included in the Disney Dining Plan?

A. The Disney Dining Plan can be used at over 100 select counter-service and table-service locations across Walt Disney World® Resort. Look for the "Disney Dining Plan symbol" in your Park Guide Maps for locations in the Theme Parks or consult the restaurant listing in the Disney Dining Plan brochure.

The Disney Dining Plan can be used for:

• Character Dining Experiences – Your server will redeem one table-service meal from your meal plan balance for each person participating in a Character Dining Experience. (All meals at Cinderella's Royal Table, including Character Dining Experiences, will require two table-service meals.)
• Disney Signature Restaurants – These restaurants provide unparalleled cuisine served in elegant and relaxed surroundings. Your server will redeem two table-service meals from your meal plan balance for each person dining at a Signature Restaurant.
• Dinner show experiences – Show tickets can be acquired through Concierge or Guest Services. Two table-service meals will be redeemed from your meal plan balance for each person participating in a dinner show experience (Category 2 or Category 3 seating; subject to availability).

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Q. If I purchase the Magic Your Way Premium Package, should I call ahead to make reservations and arrangements for its features?

A. Yes. Be sure to plan out your favorite activities in advance. You can make arrangements prior to arrival for selected dining, recreation and entertainment by calling:

• Reservations for dining up to 180 days in advance by calling (407) WDW-DINE (939-3463)†
• Cirque du Soleil® show LaNouba™ tickets at (407) 939-7600)† up to 180 days in advance
• Golf tee times at (407) WDW-GOLF (939-4653)† or online at DisneyGolf.com up to 120 days in advance
• Selected recreation including guided fishing excursions, horseback riding, parasailing, tubing, water-skiing and wakeboarding at (407)WDW-PLAY 939-7529)† up to 90 days in advance
• Tours at (407) WDW-TOUR (939-8687)† up to one year in advance
• Children's Activity Centers at (407) WDW-DINE (939-3463)† up to 90 days in advance

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Q. Are gratuities included with any of the Magic Your Way packages that include dining?

A. Gratuities are not included unless otherwise indicated. An automatic 18% gratuity charge will be added to your bill for parties of 6 or more. An automatic gratuity charge may also be added to your bill for items that are not included in the Disney Dining Plan, Disney Deluxe Dining Plan, Disney Premium Plan or Disney Platinum Plan (e.g., alcoholic beverages). Merchandise or photo-imaging products that may be offered at Character Dining Experiences are not included, except at Cinderella's Royal Table.

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Q. Will Walt Disney World® tickets purchased years ago still be honored?

A. Walt Disney World® Resort will continue to honor all tickets purchased prior to the announcement of the new pricing structure that began on January 2, 2005.

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