Help - Guest Services | Walt Disney World Resort

CALL US:

Guest Information
(407) 939-6244†

Vacation Package Bookings
(407) 939-7675†

Resort Room-only Bookings
(407) 939-7429†

Tickets
(407) 939-1289†

Dining Reservations
(407) WDW-DINE (939-3463)†

Guest Services

ATMs

For your convenience, Automated Teller Machines are located throughout the Walt Disney World® Resort.

Baby Care Centers

You can change and feed your baby at these Baby Care Centers hosted by Carnation Baby Formulas.

Credit Cards

Visa is the proud sponsor of the Walt Disney World Resort. Traveler's checks, cash, JCB, Diners Club Card®, Discover®, MasterCard® and American Express® are also accepted.

Camera Services

Various camera services are available at several Theme Park locations. These services may include CD burning of digital camera memory card photos, film sales, camera sales, camera and digital camera accessories and minor camera repair. Film can be purchased at most retail locations.

FASTPASS

Disney's FASTPASS® service is sure to help you get the most enjoyment out of your day at the Walt Disney World® Resort! This free Guest Service saves your place in line, allowing you to venture off and experience more of the wonders of Walt Disney World — before returning to board your attraction with a minimal wait.

First Aid

There is a First Aid Station available in each Theme Park at Walt Disney World.

The Walt Disney World® Florist and Gift Basket Shop

Give a piece of Disney magic! Celebrate engagements, anniversaries, birthdays, special occasions, reunions and weddings by letting a Disney Florist sales specialist create the gift of a lifetime! More than just floral arrangements, these special pieces are a Disney experience to cherish forever. To find out what you can do to make someone's visit special, call a Disney Florist sales specialist at 407-827-3505 or check out our website at www.DisneyFlorist.com.

Kennels

With the exception of service dogs for Guests with disabilities, pets are not permitted in the Theme Parks or hotels, or on the Resort or Theme Park buses. They may, however, stay in one of the air-conditioned kennels, which are members of the American Boarding Kennel Association.

Lockers

For your convenience, lockers may be rented for a small fee to store items during your visits to the Theme Parks, Water Parks and Downtown Disney® area.

Maps

Use these maps of the Walt Disney World Resort to help plan your visit. Maps can display locations of all attractions, entertainment, dining and shopping destinations throughout the Resort.

Operational Updates

To provide Walt Disney World Guests with the highest-quality experience, attraction maintenance is occasionally necessary. Please visit Calendar to see what attractions may not be operating during all or part of your next visit. For updated details, you may wish to call (407) WDW-MAGIC (939-6244)† just prior to your visit. Dates of non-operation are subject to change without notice.

Package Pick-Up

For your convenience, purchases made throughout the day can be delivered to these locations for you to pick up as you exit the Park. Purchases can also be delivered to your Walt Disney World Resort hotel or shipped via UPS or FedEx®.

Park Hours

For the most up-to-date schedule, please check Calendar frequently and/or call the Guest Relations office at (407) WDW-MAGIC (939-6244)† just prior to your visit. Please Note: All information is subject to change without notice.

Resort Transportation

No matter where you're off to around the Walt Disney World Resort, we've got a ride. Lots of information on getting around is located in Transportation.

Special Dietary Requests

The Walt Disney World Food & Beverage Team is committed to offering a wide range of choices to accommodate Guests who require lifestyle dining options, as well as most specific requests from Guests with food allergies or intolerances. Note that in many cases, advance notice is required — usually at the time of your reservation.

Whether dining at a table service restaurant or at a quick service restaurant, your desired dining requests will be addressed. Please call the Disney's Dining Reservation Center at 407-WDW-DINE or (407) 939-3463† to speak with a Cast Member.

Stroller Rentals

Strollers are available for rent at a variety of locations throughout Disney Theme Parks, Water Parks, and the Downtown Disney® Area. Quantities are limited, and subject to availability. Double-passenger strollers are not available for rent at the Downtown Disney® Area.

The stroller rental fee is $15.00 per day for a single-passenger stroller and $31.00 per day for a double-passenger stroller. A $100 credit card deposit is required per stroller rented at the Downtown Disney® Area. The rented stroller must be returned to the original rental location to receive a credit card deposit refund.

For Guests who require a stroller rental for multiple days, we offer a Length of Stay rental ticket where you make a one-time payment transaction for as many days of rental that you will need. Single-passenger strollers are available for $13.00 per day and double-passenger strollers for $27.00 per day. Upon visiting a Theme Park, simply show your receipt at the stroller rental location and you will be expedited through the queue with little or no wait time.

What to Wear

Proper dress is required at all Walt Disney World Theme Parks. Shirt and shoes must be worn at all times. At the Water Parks, swim attire with rivets, buckles or exposed metal is not permitted on the water attractions.

Wheelchair Rentals

For the convenience of Guests with disabilities, wheelchairs and Electric Convenience Vehicles (ECV) are available for rent at a variety of locations throughout Disney Theme Parks, Water Parks, and the Downtown Disney® Area. Wheelchairs are also available for rent in Disney Resort locations, but ECVs are not.

The wheelchair rental fee is $10.00 per day. The ECV rental fee is $45.00 per day plus a $20.00 refundable security deposit for Theme Parks.The ECV rental fee of $45.00 per day plus a $100 refundable credit card deposit is required per unit rented for Downtown Disney®. The rented unit must be returned to the original rental location to receive a credit card deposit refund.

Quantities are limited and subject to availability. Please ask for the Guidebook for Guests with Disabilities, and visit the Guest with Disabilities section of this site for more information.

For Guests who require a wheelchair rental for multiple days, we offer a Length of Stay rental ticket where you make a one-time payment transaction for as many days of rental that you will need. Wheelchairs are available for $8.00 per day. Upon visiting a Theme Park, simply show your receipt at the stroller rental location and you will be expedited through the queue with little or no wait time.

† If you are under 18 years of age, you must have your parent or guardian's permission to dial this number.

Florida Residents | Passholders

Sign Up

Sign Up

Sign Up