Sign Up

Close Window

Enter your email address to get a sneak peek behind-the-scenes of Walt Disney World Resort® with special offers, e-mail updates and magical tools created just for you.

Sign Up

Close Window

Please wait, your information is being submitted.

Loading...

Sign Up

Close Window

Thank you for signing up.
You'll be hearing from the
Walt Disney World® Resort soon!

Register / Log in Now

 

Welcome to the Walt Disney World® Resort

OVERVIEW

ACCESS

DRINKING FOUNTAINS

FIRST AID

GUIDEBOOK FOR GUESTS WITH DISABILITIES

GUEST RELATIONS

PARKING

RESTROOMS

SAFETY CONSIDERATIONS

SERVICE ANIMALS

SHOPS & RESTAURANTS 

SMOKING

STAMINA OR ENDURANCE CONCERNS

Write yourself into an enchanting fairy tale at the Walt Disney World® Resort — a magical place of four exciting Theme Parks and two incredible WaterParks. Let all your childhood dreams come true in a world as big as your imagination, where fantasy comes to life and vacations always end happily ever after.

To assist the many Guests with disabilities that visit Walt Disney World® each year better plan their trips, we have created the following .html text pages of information designed for maximum accessibility. They are intended to provide a general overview of the experiences available at the Walt Disney World® Resort along with specific information about disability access. 

For a rich media experience detailing the many attractions, restaurants, recreational opportunities, shopping, entertainment and Resort accommodations available at Walt Disney World®, visit www.disneyworld.com (this site is not accessible to most alternative browser applications). Or for more information call:

General Information: Voice: 407-824-4321 TTY: 407-827-5141

Resort Reservations: 407-939-7807 (TTY: 407-939-7670)

OVERVIEW

Return to top.

The Walt Disney World® Resort is a vacation destination unlike any other. Here, magic abounds in a wealth of experiences sure to delight, entertain, enlighten and astound. The opportunities for fun are as unlimited as your imagination. Come enjoy:

  • Magic Kingdom® Park: Follow your Disney dreams to a place where storybook fantasy comes to life. Seek out adventures, create magical memories with beloved characters and discover the fun where imagination reigns.
  • Epcot®: Celebrate the fascinating cultures and numerous wonders of the world around you through dazzling shows, interactive experiences and amazing attractions. Marvel at the power of human imagination to set the spirits soaring.
  • Disney's Hollywood Studios™: Salute the world of showbiz from the Hollywood classics of yesteryear to the best in popular entertainment. Come take center stage as the star of your own adventure from rock 'n' roll fantasy to Broadway-style stage spectaculars; from the silver screen to the TV screen to behind the scenes. That's entertainment!
  • Disney's Animal Kingdom® Park: Disney storytelling comes to life in a kingdom alive with fun, wonder and adventure. Celebrate thrilling attractions, shows, the majesty of nature and the fascinating animals, real and imagined, that enrich our planet.
  • Blizzard Beach: Ride the exhilarating slopes of Florida's only alpine ski resort-turned adventure Water Park.
  • Typhoon Lagoon: Escape to a storm-swept tropical paradise of sun-drenched beaches, colorful undersea life and thrills among waterfalls, rapids and surf.
  • Downtown Disney® Area: Indulge in big-city fun in an area teeming with excitement, unique shops, restaurants and entertainment! Explore Downtown Disney® Marketplace, home to the largest Disney character store in the world; Downtown Disney® West Side, with its top-notch restaurants, theaters, shows and amusement; and Pleasure Island, a partier's paradise of live performances and nightclubs.
  • Disney's BoardWalk: Take in an atmosphere that combines the timeless charm of a 1940s Atlantic coastal village with the finest contemporary entertainment, shopping and dining. It's your best bet for a night out this side of Atlantic City.
  • Recreation: Enhance your Disney experience with a variety of recreational offerings. There's fun for everyone from the active on-the-go adventurer to the spa-going luxury seeker. Indulge in an array of athletic, outdoor and water activities or pampering treatments during your stay at the Walt Disney World® Resort.
  • Dining: Delight in delicious cuisines of the world in restaurants with themes for every taste. From quick nibbles for the entire family to romantic candlelit dinners for two to once-in-a-lifetime culinary experiences, savor the vast array of unique eateries at Walt Disney World®.
  • Resorts: Stay in the midst of the magic, where every dream is just a wish away. Enjoy incredible décor, numerous dining, entertainment and recreation options and the special benefits, such as the Extra Magic Hour, available only to Guests of selected Walt Disney World® Resorts. There is a Disney Resort for every taste and budget, where from the moment you wake up to the time you go to sleep, you're always surrounded by Disney signature quality, service and imagination.
  • Disney's Wide World of Sports® Complex: See some of the world's top professional and amateur athletes compete. It's the spring training home of the Atlanta Braves. And home to the Multi-Sports Experience, where you can get into the action yourself. You can even get behind the wheel of pure thunder at the Richard Petty Driving Experience.

Access

Return to top.

Most attractions, restaurants, shops and shows are accessible to all our Guests. In some cases, however, Guests may need the assistance of a member of their party to fully utilize these areas. Also, at some attractions Guests using wheelchairs may need to transfer from their wheelchairs onto a ride system. Hosts and hostesses are not permitted to physically transfer Guests from wheelchairs. We therefore recommend that Guests plan to visit with someone who can physically assist them, when necessary.

Drinking Fountains

Return to top.

Guests can find accessible drinking fountains throughout the Walt Disney World® Resort. Guests may also request cups from the nearest restaurant or refreshment facility.

First Aid

Return to top.

First Aid station locations are as follows:

  • Magic Kingdom® Park - Adjacent to the Crystal Palace off Main St., U.S.A.
  • Epcot® - Odyssey Center in Future World
  • Disney's Hollywood Studios™ - Adjacent to the Guest Relations Building just past the Main Entrance
  • Disney's Animal Kingdom® Theme Park - Behind Creature Comforts in Discovery Island
  • Disney's Blizzard Beach - Between Beach Haus and Lottawatta Lodge
  • Disney's Typhoon Lagoon - Adjacent to Leaning Palms

These locations provide a place to store medications or receive assistance.

Guidebook for Guests With Disabilities

Return to top.

The Guidebook for Guests with Disabilities provides a detailed overview of services and facilities available for Guests with disabilities and is available at Guest Relations locations within all four Parks as well as Guest Services locations at the Walt Disney World® Resorts.

This booklet provides a detailed overview of:

The services and facilities available for Guests with disabilities, including information about parking, restrooms, auxiliary aids, telephones, transportation facilities and specific attraction entrance and boarding procedures.

The many attractions that allow Guests to remain in a wheelchair and those that are transfer accessible.

The locations of companion restrooms available in each theme park.

Additionally, Guests with specific disability concerns can visit Guest Relations at any of the Theme Parks for additional information and assistance. The Cast Member you speak with will be happy to discuss in greater detail the available options to provide a memorable visit.

Guest Relations

Return to top.

Theme Parks

Guest Relations, located inside each Park, provides a variety of services including:

  • Information concerning Guests with disabilities
  • Messages for separated parties
  • Lost Guests
  • Guidemaps available in French, German, Japanese, Spanish and Portuguese
  • Disney Dollar exchange
  • Foreign currency exchange
  • Information on behind the scenes educational programs
  • Disney Resort Reservations and Advanced Reservations for Dining
  • Walt Disney World® Gift Certificates
  • Ticket Media Info & Adjustments
  • On-property Activities Information

Downtown Disney® Marketplace 

Location:

Next to Team Mickey Athletic club and Arribas Brothers

Hours:

8:30 a.m. - 11:00 p.m. Sunday - Thursday

8:30 a.m. - 11:30 p.m. Friday - Saturday

Services:

  • Wheelchair/ECV and stroller rentals (must have major credit card or Disney Resort ID)
  • Walt Disney World® Theme Park tickets
  • Annual Passport and special-event ticket sales
  • Gift certificate sales
  • Lost and found
  • Reservation assistance for restaurants and accommodations
  • General information

Pleasure Island/Westside

Location:

Adjacent to Pleasure Island, near AMC Theaters

Hours:

9:30 a.m. - 11:45 p.m.

Services:

  • Wheelchair and stroller rentals (must have major credit card or Disney Resort ID)
  • Annual Passport and special-event ticket sales
  • Gift certificate sales
  • Lost and found
  • Reservation assistance for restaurants and accommodations
  • General information

Accessible Parking

Return to top.

Designated parking areas for Guests with disabilities are available throughout the Walt Disney World® Resort. A valid disability parking permit is required.

Theme Park Parking (Standard parking rates apply)

Guests with the ability to walk short distances and step up onto the courtesy trams should park in the main parking lots of Magic Kingdom® Park, Epcot®, Disney's Hollywood Studios™, or Disney's Animal Kingdom® Theme Park. The courtesy tram will transport Guests to the Entrance Complex. Parking for Guests with mobility disabilities or who are traveling with personal wheelchairs is available adjacent to the Entrance Complex at each of the four Parks.

Guests should inquire at the Auto Plaza for directions on parking options.

Restrooms

Back to Top

Most restrooms throughout the Walt Disney World® Resort have facilities designed for access by Guests using wheelchairs.

Companion-assisted restroom facilities are located at all First Aid locations, as well as at:

Magic Kingdom® Park

  • Lower level of Cinderella's Royal Table
  • Mickey's Toontown Fair
  • Next to Space Mountain®
  • Pirates of the Caribbean
  • Splash Mountain
  • Transportation and Ticket Center East Gate

Epcot®

  • East side of Spaceship Earth
  • Future World East Block opposite Test Track
  • Future World West Block opposite The Land
  • Near the Canada Pavilion
  • Near the Germany Pavilion
  • Near the Morocco Pavilion
  • Near the Norway Pavilion opposite the Viking ship

Disney's Hollywood Studios™

  • Fantasmic!
  • Next to Soundstage 3
  • Opposite Star Tours
  • Opposite "The Twilight Zone Tower of Terror"
  • Rock 'N' Roller Coaster® Starring Aerosmith
  • To the right of the entrance to Lights, Motors, Action!™ Extreme Stunt Show

Disney's Animal Kingdom® Theme Park

  • Asia near Maharajah Jungle Trek
  • Chester and Hester's Dinosaur Treasures in Dinoland U.S.A.®
  • Discovery Island opposite Flame Tree Barbecue
  • Harambe Village in the Mombasa Marketplace
  • Expedition Everest Area Restrooms
  • Conservation Station at Rafiki's Planet Watch

Disney's Blizzard Beach Water Park

  • To the rear of the Locker area on the north side of Main Change

Disney's Typhoon Lagoon Water Park

  • Near Guest Services

Disney's Wide World of Sports® Complex

  • The Ballpark at Disney's Wide World of Sports® Complex
  • Tennis Complex

Safety Considerations

Return to top.

We work hard to offer a comfortable, safe and enjoyable experience for all our Guests. Please assist us by showing common courtesy to fellow Park Guests. Please be respectful of others. Do not use profanity or engage in unsafe, illegal or offensive behavior. Please abide by all safety warnings and notices. Proper attire — including shoes and shirts — must be worn at all times.

For your safety while on attractions, please keep your hands, arms, feet and legs inside the vehicle at all times. Supervise children at all times.

Please honor designated viewing areas and crosswalks. Also, for the comfort of those around you, we request that there be no flash photography, eating or drinking in any attractions.

Service Animals

Return to top.

Trained service animals are welcome in most locations throughout the Walt Disney World® Resort. All service animals must remain on a leash or in a harness at all times. Guests should follow the same attraction entrance procedures as described for Guests using wheelchairs. Due to the nature of some attractions, service animals may not be permitted to ride. In those instances, a member of the Guest's party must remain with the animal. Walt Disney World® Resort hosts and hostesses are not permitted to take control of service animals.

Designated "Break" Areas

Each Theme Park allows Guests to use backstage locations for service animal relief areas. Please consult the Guidebook for Guests with Disabilities for specific information.

Restrictions

Due to the nature of the experience, service animals are not permitted on the following attractions:

Magic Kingdom® Park

  • Big Thunder Mountain Railroad
  • Peter Pan's Flight
  • Space Mountain®
  • Splash Mountain®
  • The Barnstormer at Goofy's Wiseacre Farm

Epcot®

  • Mission: SPACE
  • Test Track
  • The Land: Soarin'™

Disney's Hollywood Studios™

  • Rock 'n' Roller Coaster® Starring Aerosmith
  • Star Tours
  • "The Twilight Zone Tower of Terror™"

Disney's Animal Kingdom® Theme Park

  • Affection Section at Rafiki's Planet Watch
  • DINOSAUR
  • Kali River Rapids
  • Expedition Everest™
  • Primeval Whirl

 

Due to the nature of the experience, Guests with service animals should check with a host/hostess for attraction and boarding information at the following attractions:

Magic Kingdom® Park

  • Cinderella's Golden Carrousel
  • Stitch's Great Escape!™

Epcot®

  • Imagination: "Honey, I Shrunk the Audience"
  • Innoventions East & West
  • Spaceship Earth

Disney's Hollywood Studios™

  • The Great Movie Ride

Disney's Animal Kingdom® Theme Park

  • "It's Tough To Be A Bug!"
  • Kilimanjaro Safaris
  • Aviary area of Pangani Forest Exploration Trail
  • Aviary area of Maharajah Jungle Trek

Dining and Shopping

Most dining and shopping locations in the Theme Parks are accessible to Guests with disabilities. Cast Members are available to assist Guests when necessary. Some counter-service locations have narrow queues formed by railings which may be difficult for Guests using wheelchairs. At these locations, we suggest that a member of the Guest's party order and transport the food, or contact a host or hostess for assistance.
Back to Top

Smoking

For the comfort of all Guests, smoking is permitted in designated areas only. Please refer to Park signage for designated smoking locations.
Back to Top

Stamina or Endurance Concerns

Some Guests may be concerned that they do not have the stamina to wait in our queues. We strongly suggest these Guests consider using a wheelchair, personal scooter or Electric Convenience Vehicle (ECV), as the distance between our attractions is much greater than the length of our queues.
Back to Top