Disney's Animal Kingdom® Park

Guest Services

For assistance call (407) 939-6244.

Disney's Animal Kingdom Theme Park
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Fun Facts

At Disney's Animal Kingdom theme park, to keep 1,000 animals happy takes about 3 tons of food a day… that's a 4.5 year supply for the average person.

Maps

Special Dietary Requests

  • Special dietary requests at Walt Disney World Resort can be met by The Walt Disney World Food and Beverage Team, though note, in many cases, advance notice is required—usually at the time you make your reservations. To speak with a Disney Cast Member regarding your special dietary requests, please call the Disney's Dining Reservation Center at (407) WDW-DINE or (407) 939-3463 up to 180 days in advance. Guests under age 18 must have parent or guardian permission to call. Guests should contact SpecialDiets@DisneyWorld.com at least 14 days prior to arrival or soon after booking their dining arrangements.
  • The Walt Disney World Food and Beverage Team is committed to offering a wide range of choices to accommodate Guests who require lifestyle dining options, as well as most specific requests from Guests with food allergies or intolerances.
  • Whether dining at a table-service restaurant or at a quick- service restaurant, your desired dining requests will be addressed.

What to Bring

  • Bringing an umbrella, poncho or light raincoat is advisable in order to be prepared for the varied Florida weather.
  • Carrying water and drinking plenty of liquids during your visit to Disney Theme Parks and Disney Water Parks is also recommended.

Package Pick-Up Service

Merchandise

  • Merchandise, such as Disney character apparel, gifts, sunscreen, hats, souvenirs and other sundries, is available at stores throughout Disney's Animal Kingdom theme park, including the Mombasa Marketplace store.
  • Digital camera accessories, film, disposable cameras and batteries can be purchased at most retail locations Disney's Animal Kingdom theme park.

Baby Care Centers

  • Baby Care Centers, where you can change and feed your baby, are hosted by Nestle Good Start.
  • In Disney's Animal Kingdom theme park, this center is located behind Creature Comforts and near the Pizzafari quick-service restaurant in the Discovery Island area.
  • Lost children are usually taken to the Baby Care Center.

Walt Disney World Florist and Gift Basket Shop

  • The Walt Disney World Florist and Gift Basket Shop creates arrangements and gifts for all celebrations including engagements, anniversaries, birthdays, special occasions, reunions and weddings.
  • A Disney Florist sales specialist can design your gift, arrange a special presentation to be left as a surprise in your room, delivered to your favorite restaurant or sent to a designated special spot in Walt Disney World Resort.
  • Call a Disney Florist sales specialist at (407) 827-3505 to discover the options. (Guests under age 18 must have parent or guardian permission to call.)

Automated Teller Machine (ATM)

  • ATMs presented by Chase are located:
    • On east side of the entrance to Disney's Animal Kingdom theme park
    • Before the turnstiles
    • Next to the kennel near the Dinosaur attraction in the DinoLand U.S.A. area

Disney Character Meet and Greets

  • Meet and greet Disney Characters at these locations at Disney's Animal Kingdom theme park:
    • Near the Disney's Animal Kingdom theme park entrance
    • Along the Camp Minnie-Mickey Greeting Trails in the Camp Minnie-Mickey area
    • On the Discovery Island area, near the Tree of Life attraction
    • Entering the Africa area, near the Tamu Tamu Refreshments stand
    • At the Conservation Station attraction in Rafiki's Planet Watch area
    • Near the TriceraTop Spin attraction in the DinoLand U.S.A. area
    • At restaurants with Character Dining
  • For exact times and locations of Disney Character appearances, check the Times Guide, available at the Disney's Animal Kingdom theme park entrance.

Guest Services around Walt Disney World Resort

What to Wear

  • Proper dress is required at Disney's Animal Kingdom theme park.
  • Be sure to wear comfortable walking shoes and casual clothes. Wearing sunscreen is strongly advised.
  • Sunscreen, gifts and other sundries are available for purchase at many locations throughout Disney's Animal Kingdom theme park, including the Mombasa Marketplace store.

Transportation and Parking

First Aid

  • First Aid is located at the behind Creature Comforts and near the Pizzafari quick-service restaurant in the Discovery Island area.

Disney's FASTPASS Service

Pin Trading

  • Pin trade in Disney's Animal Kingdom theme park at the official location on Discovery Island near the Tree of Life attraction.

Park Hours

  • Park hours, Extra Magic Hours, operational updates, entertainment and special events are listed on the Calendar for Disney's Animal Kingdom theme park.
  • Please check this schedule frequently for the most up-to-date information, or call the Guest Relations office at (407) WDW-MAGIC (407-939-6244). (Guests under age 18 must have parent or guardian permission to call.)

Operational Updates

  • Operational updates and attraction maintenance is occasionally necessary to provide Walt Disney World Guests with the highest-quality experience.
  • Please visit the Calendar for Disney's Animal Kingdom theme park to see what attractions may not be operating during all or part of your next visit, or call (407) WDW-MAGIC or (407) 939-6244. Guests under age 18 must have parent or guardian permission to call.
  • Dates of non-operation are subject to change without notice.

Maps

Kennels

  • With the exception of service dogs for Guests with disabilities, pets are not permitted in Disney Theme Parks, Water Parks, Resort hotels, on the Resort or Theme Park buses, in the Downtown Disney area, Disney's BoardWalk or ESPN Wide World of Sports Complex.
  • Pets may stay in the air-conditioned facility at Best Friends Pet Care — operated by Best Friends Pet Care, Inc. — located across from Disney's Port Orleans Resort at 2510 Bonnet Creek Parkway, Lake Buena Vista, FL, 32830. Best Friends Pet Care is a member of the Pet Care Services Association.

Camera Services and Film

  • Camera services at Disney's Animal Kingdom theme park are available at Disney Outfitters store located in the Discovery Island area.
  • Digital camera accessories, film, disposable cameras and batteries can be purchased at most retail locations Disney's Animal Kingdom theme park, including Mombasa Marketplace shop in the Africa area.

Credit Cards

  • Credit cards that are accepted at Disney's Animal Kingdom theme park:
    • Disney's Premier Visa® Card
    • Visa
    • MasterCard
    • American Express
    • Discover
    • Diners Club International
    • JCB
  • In addition to credit cards, traveler's checks and cash are also accepted.
  • Special Offers
  • Stars Born Daily at Disney's Hollywood Studios Theme Park new Attraction, The American Idol Experience
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