Guest Services | Disney's Animal Kingdom Theme Park

Automated Teller Machine (ATM)

ATMs presented by Chase are located:

On east side of the entrance to Disney's Animal Kingdom theme park
Before the turnstiles
Next to the kennel near the Dinosaur attraction in the DinoLand U.S.A. area

Baby Care Centers

Baby Care Centers, where you can change and feed your baby, are hosted by Nestle Good Start.
In Disney's Animal Kingdom theme park, this center is located behind Creature Comforts and near the Pizzafari quick-service restaurant in the Discovery Island area.
Lost children are usually taken to the Baby Care Center.

Camera Services and Film

Camera services at Disney's Animal Kingdom theme park are available at Disney Outfitters store located in the Discovery Island area.
Guests with digital cameras can download their images and other media information from a digital media card and burn these images onto a CD at this photo location.
Digital camera accessories, film, disposable cameras and batteries can be purchased at most retail locations Disney's Animal Kingdom theme park, including Mombasa Marketplace shop in the Africa area.

Disney Character Meet and Greets

Meet and greet Disney Characters at these locations at Disney's Animal Kingdom theme park:

Near the Disney's Animal Kingdom theme park entrance
Along the Camp Minnie-Mickey Greeting Trails in the Camp Minnie-Mickey area
On the Discovery Island area, near the Tree of Life attraction
Entering the Africa area, near the Tamu Tamu Refreshments stand
At the Conservation Station attraction in Rafiki's Planet Watch area
Near the TriceraTop Spin attraction in the DinoLand U.S.A. area
At restaurants with Character Dining

For exact times and locations of Disney Character appearances, check the Times Guide, available at the Disney's Animal Kingdom theme park entrance.

Credit Cards

Credit cards that are accepted at Disney's Animal Kingdom theme park:

Visa, the proud sponsor of Walt Disney World Resort
American Express
Diners Club Card
Discover
JCB International
MasterCard

In addition to credit cards, traveler's checks and cash are also accepted.

Electric Convenience Vehicle (ECV) Rentals

ECVs are available for rent at the Disney's Animal Kingdom Park entrance.
The ECV rental fee is $45.00 per day.
The rented unit must be returned to the original rental location to receive a credit card deposit refund.
Quantities are limited and subject to availability.
Please ask for the Guidebook for Guests with Disabilities at the Guest Relations office.
Guests with Disabilities FAQ provides more information.

Disney's FASTPASS Service

Disney's FASTPASS reservation system , which reduces time spent in line, is available for these attractions at Disney's Animal Kingdom theme park:

First Aid

First Aid is located at the behind Creature Comforts and near the Pizzafari quick-service restaurant in the Discovery Island area.

Walt Disney World Florist and Gift Basket Shop

The Walt Disney World Florist and Gift Basket Shop creates arrangements and gifts for all celebrations including engagements, anniversaries, birthdays, special occasions, reunions and weddings.
A Disney Florist sales specialist can design your gift, arrange a special presentation to be left as a surprise in your room, delivered to your favorite restaurant or sent to a designated special spot in Walt Disney World Resort.
Call a Disney Florist sales specialist at (407) 827-3505 to discover the options. (Guests under age 18 must have parent or guardian permission to call.)

Guest Services around Walt Disney World Resort

Kennels

With the exception of service dogs for Guests with disabilities, pets are not permitted in Disney Theme Parks, Water Parks, Resort hotels, on the Resort or Theme Park buses, in the Downtown Disney area, Disney's BoardWalk or Disney's Wide World of Sports Complex.
Pets may stay in one of the air-conditioned kennels at Walt Disney World Resort , which are members of the American Boarding Kennel Association.

Lockers

Lockers may be rented to store items during your visits to Disney's Animal Kingdom theme park
Lockers locations:

Inside and outside of the Park entrance

The fee to rent a locker is

$5 per day for a small locker
$5 per day for a large locker
$2 key deposit for both small and large lockers

Maps

Maps of Walt Disney World Resort can help you plan your visit. Check out the locations of attractions, entertainment, dining and shopping destinations throughout the Resort.
Disney's Animal Kingdom theme park is

west of Disney's Blizzard Beach Water Park
west of the Disney's Winter Summerland Miniature Golf Course>
west of the Disney's Hollywood Studios theme park
northwest of the Disney's Wide World of Sports Complex
Near the following Disney Resort hotels:

Merchandise

Merchandise, such as Disney character apparel, gifts, sunscreen, hats, souvenirs and other sundries, is available at stores throughout Disney's Animal Kingdom theme park, including the Mombasa Marketplace store.
Digital camera accessories, film, disposable cameras and batteries can be purchased at most retail locations Disney's Animal Kingdom theme park.

Operational Updates

Operational updates and attraction maintenance is occasionally necessary to provide Walt Disney World Guests with the highest-quality experience.
Please visit the Calendar for Disney's Animal Kingdom theme park to see what attractions may not be operating during all or part of your next visit, or call (407) WDW-MAGIC or (407) 939-6244. Guests under age 18 must have parent or guardian permission to call.
Dates of non-operation are subject to change without notice.

Package Pick-Up Service

Package Pick-Up service sends your purchases to the front of the Disney Theme Park or Water Park for you to pickup when you exit the Park, so you don't have to worry about carrying your packages around all day.
Package delivery service, one of the many benefits to Guests staying at a Walt Disney World Resort hotel , sends packages directly your Disney Resort hotel free of charge.

Park Hours

Park hours, Extra Magic Hours, operational updates, entertainment and special events are listed on the Calendar for Disney's Animal Kingdom theme park .
Please check this schedule frequently for the most up-to-date information, or call the Guest Relations office at (407) WDW-MAGIC (407-939-6244). (Guests under age 18 must have parent or guardian permission to call.)

Pin Trading

Pin trade in Disney's Animal Kingdom theme park at the official location on Discovery Island near the Tree of Life attraction.

Stroller Rentals

Strollers are available for rent at the Disney's Animal Kingdom Park entrance.
The fee to rent a stroller is $15 per day for a single-passenger stroller and $31 per day for a double-passenger stroller.
The rented stroller must be returned to the original rental location to receive a credit card deposit refund.
Quantities are limited, and subject to availability.
In case you misplace your stroller, stroller replacements (with rental receipt) are available in the Mombasa Marketplace store in the Africa area of the Park.
Stroller replacements are on a limited, first-come/first-served basis.
For Guests who require a stroller rental for multiple days, there is a Length of Stay rental ticket option.
A one-time payment transaction is made for as many days needed to rent the stroller.
Single-passenger strollers are available with the Length of Stay rental ticket for $13.00 per day.
Upon visiting a Disney Theme Park, simply show your receipt at the stroller rental location and you will be expedited through the queue with little or no wait time.
The rented stroller must be returned to the original rental location to receive a credit card deposit refund.
Quantities are limited, and subject to availability.

Transportation and Parking

Transportation to and from Disney's Animal Kingdom theme park is available via monorail, bus and boat throughout Walt Disney World Resort, and is complimentary as one of the many benefits to Guests staying at a Walt Disney World Resort hotel .
For additional information, please read the Transportation information .
For Park Guests choosing to drive, convenient self-parking is also available.
All-day, complimentary parking is available for Walt Disney World Resort hotel Guests with proper Resort identification.
Complimentary parking at Disney Theme Parks is one of the many benefits to Guests staying at a Walt Disney World Resort hotel .
For Guests not staying at a Walt Disney World Resort hotel, there is a parking fee.

What to Bring

Bringing an umbrella, poncho or light raincoat is advisable in order to be prepared for the varied Florida weather.
Carrying water and drinking plenty of liquids during your visit to Disney Theme Parks and Disney Water Parks is also recommended.

What to Wear

Proper dress is required at Disney's Animal Kingdom theme park.
Be sure to wear comfortable walking shoes and casual clothes. Wearing sunscreen is strongly advised.
Sunscreen, gifts and other sundries are available for purchase at many locations throughout Disney's Animal Kingdom theme park, including the Mombasa Marketplace store.

Wheelchair and Electric Convenience Vehicle (ECV) Rentals

Wheelchairs are available for rent at the Disney's Animal Kingdom Park entrance.
The wheelchair rental fee is $10.00 per day.
The ECV rental fee of $45.00 per day.
For Guests who require a wheelchair or ECV rental for multiple days, there is a Length of Stay rental ticket option.
A one-time payment transaction is made for as many days needed to rent the wheelchair or ECV.
Wheelchairs are available with the Length of Stay rental ticket for $8.00 per day.
Upon visiting a Disney Theme Park, simply show your receipt at the stroller rental location and you will be expedited through the queue with little or no wait time.
The rented unit must be returned to the original rental location to receive a credit card deposit refund.
Quantities are limited and subject to availability.
Please ask for the Guidebook for Guests with Disabilities at the Guest Relations office.
Guests with Disabilities FAQ provides more information

Special Dietary Requests

Special dietary requests at Walt Disney World Resort can be met by The Walt Disney World Food and Beverage Team, though note, in many cases, advance notice is required—usually at the time you make your reservations. To speak with a Disney Cast Member regarding your special dietary requests, please call the Disney's Dining Reservation Center at (407) WDW-DINE or (407) 939-3463 up to 180 days in advance. Guests under age 18 must have parent or guardian permission to call. Guests should contact SpecialDiets@DisneyWorld.com at least 14 days prior to arrival or soon after booking their dining arrangements.
The Walt Disney World Food and Beverage Team is committed to offering a wide range of choices to accommodate Guests who require lifestyle dining options, as well as most specific requests from Guests with food allergies or intolerances.
Whether dining at a table-service restaurant or at a quick- service restaurant, your desired dining requests will be addressed.

Disney's Animal Kingdom® Park

Fun Facts