Disney Park Experience Terms and Conditions

Privacy

For information regarding the use of your information in connection with the Park Experience, please review the Site/App Privacy Policy, and the Park Experience Privacy FAQ.

YOUR PRIVACY IS IMPORTANT TO US.

To provide you with the features and benefits of the Park Experience, we need to collect information from you through our Site/App, and through your experience at our Resorts. Please review our Site/App Privacy Policy found here: http://corporate.disney.go.com/corporate/pp.html and the Park Experience Privacy FAQs of the Site/App found here: https://disneyworld.disney.go.com/faq/my-disney-experience/privacy-policy/ for details regarding the use of your information.

Access to Benefits Features

Not all Program benefits and features are available to all guests, and access to many benefits and features requires the purchase of eligible park admission, a stay at a select Resort hotels, and/or a valid Disney website account and registration on the Site/App.

By using the Site/App or by clicking a box that states that you accept or agree to the Experience Terms, you signify your agreement to the Experience Terms for yourself and for all persons (including minors) for whom you are purchasing or otherwise securing Park Experience benefits and/or managing a Site/App account (your "Experience Party"). You represent that you have all necessary rights and consents to agree to the Experience Terms on behalf of your Experience Party. If you do not agree to these Experience Terms, you may not use the Site/App. These Experience Terms apply in addition to, and not in lieu of, the Disney Interactive Website Terms of Use, the Disney Interactive Terms of Use for Apple/iOS mobile applications, or the Disney Interactive Terms of Use for Android mobile applications, as applicable. In the event these Terms directly conflict with the applicable foregoing Terms of Use, these Experience Terms will prevail.

Site/App Registration and Profile

You can create a Disney account and register on the Site/App to gain access to special features that assist you in planning your visit to the Walt Disney World Resort. You must be at least 13 years old to create an account, and at least 18 to use certain features on the Site/App.

SITE/APP REGISTRATION AND PROFILE:

• To take advantage of all that the Park Experience has to offer and access certain features of the Experience, you will need to be signed in to your Disney account and registered and signed in to the Site/App.
• As explained in more detail throughout these Experience Terms, many features of the Park Experience and functions on the Site/App are only available to guests 18 and over. Guests 13-17 may register and access certain features of the Experience and the Site/App. Children under 13 are not currently permitted to register on the Site/App, and they may only participate in the Experience as a member of the Experience Party.
• Our Site/App provides you with a convenient Profile dashboard ("Profile") for accessing your registered account information and many of the Experience features available to you. For example, you can update your contact information and manage your account settings. The Profile page is provided for your convenience and is not made available to your Friends. (See the "Family and Friends" section of these Experience Terms).
• If you are a travel agent, you agree: (1) to set up separate Site/App accounts for business and personal use, each with a different email address, (2) when conducting travel agent services through the Site/App, you are the cardholder for any credit card saved to your profile and you will not save a client's credit card account information to any of your Site/App accounts, (3) when making a reservation for a client who is a Friend (as defined in "Family and Friends" below), you confirm that the Friend has granted you the authority to make a reservation on his/her behalf, and that you will communicate to such Friend all of the relevant charges and rules associated with the reservation, including but not limited to credit card guarantees and prepayment obligations, and (4) that you will not use any information obtained by connecting to your client via the Site/App Family and Friends feature for any purpose other than to make dining reservations through the Site/App.

Family and Friends

The Family and Friends feature allows you to plan your visit to the Walt Disney World Resort with other guests. You can add Managed Friends to your account and create a Site/App profile for them that you control. Guests you identify on your reservations will automatically appear on your account as Managed Friends. You can also connect with Friends who have their own Site/App profiles ("Connected Friends").

Connected Friends share itinerary and activity information, and can book activities for one another (like dining reservations and FastPass+ selections). If you want to allow others to make reservations for you, you can add Connected Friends. In addition, if you do not want others to have access to your Friend List for purposes of sending requests to connect to your Friends, you can disable the "Share Friend List" feature in your account settings.

FAMILY AND FRIENDS

• The Family and Friends feature is a convenient tool for planning and managing your Resort visit with others. You and others can assign Park Experience benefits to one another, share itineraries and plan activities together and for each other.
• To use this feature, you will need to sign in to your Site/App account and create a list of "Managed Friends" and/or "Connected Friends." When we use the term "Friends," we are referring to Managed Friends and Connected Friends collectively. When we use the term "Friend List," we are referring only to the list of the names and/or character photos of your Friends.
• Profile names and character photos of guests are not private and may be visible to Friends and to Friends of Friends. You may remove Friends from your account at any time.
• Managed Friends are guests with Profiles you create and manage on their behalf, such as people in your Experience Party who do not create their own Site/App account or those who are not eligible to do so (for example, children under 13). The names of guests you identify as part of your Experience Party when booking certain benefits (such as dining reservations) through the Site/App are automatically added to your account as Managed Friends.
• You are completely in control of your Managed Friends' Profiles and the information you provide regarding your Managed Friends. You also decide whether others may become Connected Friends with your Managed Friends through your Site/App account.
• Connected Friends are guests whose Profiles are not controlled by you, but who agree to "connect" with you for purposes of planning Resort visits with you. These guests either have their own Site/App account, or have a Profile that is managed by another guest who has authorized the connection.
• You can invite guests to connect with you only if you know their email address or if you see them on the Friend List of one of your Connected Friends. If you do not want to share your Friend List, you can go to your Account Settings and disable the "Share Friend List" feature. Keep in mind that profile names and character photos are not private and may still be visible to Friends and to Friends of Friends, even when the "Share Friend List" feature is disabled, and that Friends or Friends of Friends inviting you to connect with them can be travel agents. You have the right to decide whether or not to connect with anyone.
• The Family and Friends feature allows you to assign or match Experience benefits and certain Resort products and services purchased (such as ticket entitlements) to your Friends and plan activities for them (such as Disney FastPass+ selections and dining reservations). Your Connected Friends will also have the right to plan activities for you and modify activities planned together such as FastPass+ selections. Connected Friends can view your entitlements and activities, but you may choose whether your Connected Friends can see all of your activities, or only activities that you have in common with them.
• You may visit the Site/App to view activities your Connected Friends have selected for you, and you may choose whether you want to participate in these activities. However, FastPass+ selections made for you by your Connected Friends will count against the limited number of FastPass+ selections you may hold, and are subject to modification restrictions and expiration rules. Please see the "Disney FastPass+ Service" section of these Experience Terms for details.
• You acknowledge that by sending and/or accepting an invitation to become Connected Friends, you authorize your Connected Friends to plan and modify activities for you, including making FastPass+ selections for you, without notice to you.
• If you create your own Site/App account and connect with someone who used to manage you as a Managed Friend, the activities that person previously planned for you will be added to your itinerary, and the Friends they approved to connect with you will be added to your Friend List as Connected Friends. As with any Connected Friends, these Connected Friends will be able to view the items on your itinerary that they previously planned for you and will be able to make and modify activities on your behalf. You can edit your Friend List at any time.
• If someone you've been planning for as a Managed Friend has their own Site/App account, you can invite them to connect with you as a Connected Friend so that all of the entitlements and activities you have purchased and planned for them will be associated with their Site/App account. Once someone you managed becomes a Connected Friend, you no longer control their Friend List and profile. The activities you planned for them and the Friends you approved for them will be added to their account.
• We are not liable or responsible for the conduct of the Friends you choose to connect with on the Site/App (including travel agents), including their planning or modifying activities on your behalf, or for a Friend's use of any information you chose to share with the Friend (including travel agents).

Radio Frequency Cards and Other Devices

When you purchase certain Park Experience benefits, you may receive a radio frequency technology-enabled card or MagicBand ("RF Device"). Your RF Device can be used to enter the Parks, access your room if you are staying at a Disney Resort hotel, and make purchases at select Parks and Resorts locations. Your RF Device also can be used to redeem Disney FastPass+ selections. Your RF Device is unique to you and the benefits you have purchased. You are responsible for keeping your RF Card safe and secure.

RADIO FREQUENCY CARDS AND OTHER DEVICES

• In order to deliver the Park Experience, we utilize radio frequency technology-enabled cards and MagicBands ("RF Devices"). Depending on the Experience benefits you have purchased, you and each member of your Experience Party will be issued a unique RF Device, which allows us to authenticate the individual using the RF Device and the benefits associated with that individual.
• Your RF Device is the key to unlocking your Resort experience, providing you entry to the parks and guests of select Walt Disney World Resort hotels access to their room. Your RF Device will also be used to redeem your Disney FastPass+ selections. In addition, as described in the "Online Check-in Service" section of these Experience Terms, guests of select Walt Disney World Resort hotels will have the option to use their RF Device to make purchases at various dining, retail and other select locations throughout the Resort.
• The RF Devices use technology similar to that used in smart phones, video game controllers, credit cards and "easy pass" toll payment systems. Many of the features enabled by your RF Device will be accessed by "touching" your RF Device to touch points located throughout our Resorts. (For security purposes, you may also be required to provide additional authentication information to enable certain functions, such as a biometric read or PIN.) Other features are triggered automatically when you are within proximity of long-range readers located throughout the Walt Disney World Resort that automatically detect your MagicBand. These long-range readers do not automatically detect radio frequency cards. You can elect to be issued a radio frequency card in lieu of a MagicBand.
• If you have a medical device and have questions about your medical device and RF technology, we encourage you to seek the guidance of the manufacturer of your device and your physician.
• RF Devices are not transferable. If your RF Device includes park admission entitlements, it is a non-transferrable ticket; must be used by the same person on all days.
• We are not responsible for any unauthorized use of RF Devices. If your RF Device is lost or stolen, call us for assistance at (407) 939-4357.

Link an Existing Reservation

Retrieve Reservations allows you to manually link existing Resort or dining reservations that do not appear in your account.

LINK AN EXISTING RESERVATION

• You may use the "Link an existing reservation" feature to find and link existing dining reservations and Resort room or package reservations which include stays at select Walt Disney World Resort hotels, to your Site/App account. To link your reservations, you must be logged into your Site/App account. You must be 18 years of age or older to link Resort room or package reservations.
• Certain reservations booked online will automatically appear in your Site/App account; however, your reservation information might not appear immediately after booking. If your reservation information does not appear within 24 hours of booking, then you may use this feature to add it manually.

Online Check-In

Online check-in allows you to start the check-in process in advance of your arrival to your Disney Resort hotel so that you can simply show your photo identification at the hotel to complete check-in. You can also provide a credit card during online check-in to use for incidental charges during your stay.

ONLINE CHECK-IN SERVICE

• To use the online check-in, you need to be at least 18 years old, and you will need the reservation confirmation number, last name on the reservation, arrival date and name of the Disney Resort hotel.
• Online-check-in is only available for guests with reservations at Disney Resort hotels. Online check-in allows you to provide a credit card to be used for room and incidental charges (such as food and merchandise), rental fees and other miscellaneous charges during your stay. The credit card that you provide during online check-in will be associated with your RF Device and will be used to make touch to pay purchases, as discussed above in "Radio Frequency Cards and Other Devices".
• You can always change the credit card that is associated with your RF Device (that you use for room, incidentals, rental fees and other miscellaneous charges) at the front desk of your Disney Resort hotel.
• Using your RF Device to touch to pay at designated Resort locations will create a charge to your Disney Resort hotel room folio, which will be settled to your credit card provided during online check-in or check-in at the front desk of the hotel. When making purchases using your RF Device, you may be required to enter a personal identification number (PIN) to verify your identity.
• You are responsible for maintaining the confidentiality of your PIN. You should not share your PIN with anyone. If you share your PIN with other people, you are fully responsible for their actions. You must inform us immediately if there is any reason to believe that your PIN has, or is likely to, become known to someone other than you or is being, or is likely to be, used in an unauthorized way.
• Guests ages 10 years and older on your reservation will automatically be given charging privileges. Charging privileges can be changed at the front desk of your Resort hotel.
• You will be required to accept the Online Check-in Service Terms and Conditions when using online check-in, which you can view and print prior to completing the online check-in process. Those Terms and Conditions will also be provided to you in a confirmation email sent to you after you complete online check-in.

You will be required to accept the Online Check-in Service Terms and Conditions when using this service, which you can view and print prior to completing the online check-in process. Those Terms and Conditions will also be provided to you in a confirmation email sent to you after you complete online check-in.

Storing a Credit Card to Your Profile

This feature allows you to store a credit card to your account in order to make certain online purchases, such as tickets and room reservations. You can change or remove your stored credit card at any time.

STORING A CREDIT CARD TO YOUR PROFILE

• You have the ability to store a credit card in your Profile. You can use this credit card to make certain online purchases, including select Walt Disney World Resort hotel room and package reservations, tickets, and dining reservations (for those locations that require credit card guarantees or prepayments). This credit card may be, but is not necessarily, the same credit card you may provide during online check-in or at the front desk for room charges and incidentals. Your Site/App Profile stored credit card is not associated with or used for the touch to pay purchases you make with your RF Device unless you also provide that card during online check-in or at the front desk.
• You must sign in to your Site/App account in order to add or edit your credit card information. You can remove or edit your stored credit card information at any time.
• For your convenience, your credit card information will be stored in your Site/App account indefinitely until you change or remove it.

Vacation Notifications

This feature provides you with the ability to receive certain notifications during your Resort visit. You can choose the types of notifications you want to receive, and you can elect to receive messages via text or email, or through your mobile device if you use the My Disney Experience Mobile Application.

VACATION NOTIFICATIONS

• Once available, you may also choose to receive special email and text message alerts during your Resort visit, such as itinerary updates, notice of photo availability, and personalized on-site tips and offers (collectively, "Vacation Notifications"). If you use our Mobile Application, you may also sign up to receive Vacation Notifications through "push" messages on your mobile phone. You may sign in to your account and visit the Vacation Notifications page to sign up to receive messages. Your most recent preferences will remain active with your Site/App account and will be applied to subsequent Resort visits associated with your account. You may sign in to your Site/App account and change your Vacation Notifications preferences at any time.
• Your Vacation Notifications preferences will only apply to the communications listed on the Vacation Notifications preference page. They will not affect other communications from us (such as transaction confirmations) or from other members of The Walt Disney Family of Companies. For information on how you can modify other communications permissions you may have provided for members of The Walt Disney Family of Companies, please see the "Your Controls and Choices" section of our Privacy Policy found here: http://corporate.disney.go.com/corporate/pp.html.
• Your Vacation Notifications preferences will only apply to the communications listed on the Vacation Notifications preference page. They will not affect other communications from us (such as transaction confirmations) or from other members of The Walt Disney Family of Companies. For information on how you can modify other communications permissions you may have provided for members of The Walt Disney Family of Companies, please see the "Your Controls and Choices" section of our Privacy Policy found here: http://corporate.disney.go.com/corporate/pp.html.
• Please keep in mind that Vacation Notifications sent via email will only be delivered to the email address associated with your account.
• Special terms and conditions apply to Vacation Notifications sent via text message. Guests under 18 must have the permission of their parent or legal guardian to sign up to receive text message notifications. Message and data rates may apply.

Disney FastPass+

You can use the Site/App to make FastPass+ arrival window selections in advance for select park attractions and entertainment as well as pre-order meals at certain quick-service restaurants. Valid theme park admission required and other restrictions apply.

DISNEY FASTPASS+ Service

• Disney FastPass+ service allows you to select an arrival window to experience certain park attractions, character meet and greets, and quick-service restaurants, and to arrange a viewing location for certain entertainment such as fireworks, parades and shows.
• Availability of a FastPass+ experience, the number of experiences you may select and arrival windows are limited and vary based on factors such as the theme park you are visiting, the attraction or entertainment experience, the time of year and the day of the week, and prior demand. In addition, the number of days for which you can hold FastPass+ selections at any given time is limited.
• Each confirmed FastPass+ attraction, entertainment or restaurant selection is valid for (1) guest admission to the entrance of the designated FastPass+ location on the date and during the arrival window confirmed by the Site/App.
• The operating hours of all attractions, entertainment and restaurant locations are subject to closures and change without notice.
• You can make and modify FastPass+ selections for yourself, your Managed Friends, and your Connected Friends.
• Your Connected Friends can also make FastPass+ selections for you or modify the selections you've made without prior notification to you. You can view the selections and modifications made for you by Connected Friends by logging into your account and viewing your itinerary.
• FastPass+ selections made for you by a Friend will count toward the limited number of FastPass+ selections you may make and hold.
• A confirmed FastPass+ selection is not valid for admission to any theme or water park and valid park admission is required to make and use FastPass+ selections. To make a FastPass+ selection for yourself or your Friends, you must either retrieve a Resort package reservation including valid park admission through your account or associate valid park admission to your account.
• Each FastPass+ selection will designate an arrival window for an attraction, restaurant location or entertainment experience. The FastPass+ selection is not valid before or after the designated arrival window or at any other FastPass+ location.
• You may make FastPass+ selections for one park per day. You may only select and use a FastPass+ selection for a particular attraction, entertainment or restaurant experience once per day.
• When you initially make FastPass+ selections for a particular park, you will choose a FastPass+ experience set. If your plans change, you may modify the entire FastPass+ experience set until the first FastPass+ experience is used or the first unused experience expires. You may also modify any unused individual FastPass+ experience any time prior to the end the day.
• All FastPass+ selections, whether arranged by you or a Connected Friend, expire at the end of the day for which they were confirmed. Unused and expired selections count toward the FastPass+ experience limit for the day.
• Magic Your Way ticket holders and annual passholders may make FastPass+ selections beginning 60 days prior to day of use. The selection window may vary for other admission tickets.
• Ticket holders holding passes or tickets with block-out dates may not make FastPass+ selections for any block-out date without the purchase of separate valid park admission and assigning that admission entitlement to their account.
• We reserve the right to re-assign or re-schedule a FastPass+ selection due to an unplanned attraction or entertainment down time or change in operating hours.
• Other restrictions and rules may apply based on type of park admission. FastPass+ experiences are not transferable, have no cash value and may not be substituted.

Dining

You can use your Site/App account to make dining reservations online. You can review the description of each dining location for information about that location's policies, such cancellations and credit card guarantees.

DINING

• You must register and sign in to your Site/App account to arrange dining experiences online.
• Guest policies for the dining experience, including credit card guarantee requirements and cancellation policies, apply. The policies are located in the description of the dining experience and we encourage you to review them carefully. For credit card guarantees or for payment of a dinner show or other pre-paid dining experience, we'll charge the credit card you stored in your account, unless you provide us with a new form of payment at the time you arrange the dining experience.
• Guests who purchase packages with dining plans are responsible for ensuring they have the appropriate dining plan entitlements for the dining experience or another form of payment will be required.
• A FastPass+ selection for dining at a FastPass+ designated restaurant location allows you to arrange an arrival window and to select a meal prior to your arrival window. Each guest who has pre-selected a meal must have a FastPass+ selection for the same arrival time and location confirmed by the Site/App.

Converting To Paperless Tickets

You can visit the Site/App to convert certain paper tickets to a paperless ticket or pass. All terms and conditions applicable to the paper ticket will be applied to the converted paperless ticket or pass.

CONVERTING TO PAPERLESS TICKETS

• You may convert certain paper tickets or passes to a paperless ticket or pass in the Site/App. Once converted in the Site/App, your ticket or pass park admission entitlements are stored in your Site/App account and fulfilled by an RF Device. The paper ticket or pass becomes void and is no longer valid for admission. You are required to convert paper tickets and passes in order to make and use FastPass+ selections. Once you convert a ticket or pass you will no longer be able to participate in the standard FASTPASS service upon arrival at the parks.
• You may convert up to five valid unexpired paper tickets or passes for yourself and for your Friends.
• Partially used tickets or passes must be matched to the same person who originally used the ticket or pass. Tickets and passes are non-transferrable and must be used by the same person on all days.
• Proof of age and residency requirements and all other terms and conditions applicable to the paper ticket or pass will be applicable to the converted paperless ticket or pass.

Resort Maps

The Site/App provides you with Resort maps and directions for destinations within our Resort.

RESORT MAPS

• The Site/App provides you with maps of the Resort. You may also receive directions to various destinations in our Resort when you use the Mobile Application and allow the Mobile Application to access your location.
• Your use of the Resort Maps is also governed by the Google Maps Terms and privacy policy found here: http://maps.google.com/help/terms_maps.html.

Click here to read our full Disney Park Experience Terms and Conditions.

GENERAL PROVISIONS

You agree that any claim, action or lawsuit (collectively, "Action") arising out of these Experience Terms, reservations and bookings, and/or all packages, products and services provided in connection with the reservations and bookings (including without limitation, components such as park admissions, RF Devices, Disney FastPass+ entitlements, photos and other media, and room accommodations) (collectively, "Terms, Reservations and Products") must be filed and maintained exclusively in any court in Orange County, Florida having subject matter jurisdiction. You also hereby submit to the personal jurisdiction of such courts for the purposes of litigating any such Action. You agree these Terms, Reservations and Products shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of law.

DISCLAIMER/MODIFICATIONS

As the Park Experience will evolve over time, there may be periods during which certain Experience benefits and features are made available on a limited basis to a select audience. Availability of Experience benefits and features is subject to change without notice. At any time, we may amend these Experience Terms (including by modification, deletion and/or addition of any portion thereof). If we make a material amendment to these Experience Terms, we will notify you of such amendment by sending you an e-mail to the last e-mail address associated with your account, by sending you a message in your account, and/or by posting notice of such amendment on the Site/App by including a notation next to the link to these Experience Terms that states "Updated as of [applicable date]." Any such amendment to these Experience Terms will be effective as of the date the modified or replacement Experience Terms are posted to the Site/App, and such modified or replacement Experience Terms will govern your use of the Site/App on and after the date the modified or replacement Experience Terms are posted.