Welcome to the My Disney Experience Website or the My Disney Experience Mobile Application (collectively referred to as the "Site/App") for the Disney Park experience (the "Park Experience" or "Experience"). The Park Experience is designed to enhance your visit to the Walt Disney World Resort, and other operations within the Walt Disney Parks and Resorts business segment, which may participate in the Experience from time to time (each a "Resort"), and provide a more immersive, personalized and seamless experience. The Site/App is your digital guide to the magic of exciting benefits and features that the Park Experience has to offer. The Park Experience is operated by the group of companies within the Walt Disney Parks and Resorts business segment of The Walt Disney Company ("Parks and Resorts Businesses," "we," "us" or "our"). As we add more exciting features and make updates to the Park Experience, you can go to the Help Center of the Site/App for more information and frequently asked questions, which will continue to be updated as these features become available.
These terms and conditions ("Experience Terms") govern your use of the Site/App. Not all Experience benefits and features are available to all guests, and access to many benefits and features requires the purchase of eligible park admission, a stay at select Walt Disney World Resort hotels, and/or a valid Disney website account and registration on the Site/App.
Experience Privacy FAQs of the Site/App found here: https://disneyworld.disney.go.com/faq/my-disney-experience/privacy-policy/ for details regarding the use of your information.
Not all Program benefits and features are available to all guests, and access to many benefits and features requires the purchase of eligible park admission, a stay at a select Resort hotels, and/or a valid Disney website account and registration on the Site/App.
You can create a Disney account and register on the Site/App to gain access to special features that assist you in planning your visit to the Walt Disney World Resort. You must be at least 13 years old to create an account, and at least 18 to use certain features on the Site/App.
The Family and Friends feature allows you to plan your visit to the Walt Disney World Resort with other guests. You can add Managed Friends to your account and create a Site/App profile for them that you control. Guests you identify on your reservations will automatically appear on your account as Managed Friends. You can also connect with Friends who have their own Site/App profiles ("Connected Friends").
Connected Friends share itinerary and activity information, and can book activities for one another (like dining reservations and FastPass+ selections). If you want to allow others to make reservations for you, you can add Connected Friends. In addition, if you do not want others to have access to your Friend List for purposes of sending requests to connect to your Friends, you can disable the "Share Friend List" feature in your account settings.
When you purchase certain Park Experience benefits, you may receive a radio frequency technology-enabled card or MagicBand ("RF Device"). Your RF Device can be used to enter the Parks, access your room if you are staying at a Disney Resort hotel, and make purchases at select Parks and Resorts locations. Your RF Device also can be used to redeem Disney FastPass+ selections. Your RF Device is unique to you and the benefits you have purchased. You are responsible for keeping your RF Card safe and secure.
Retrieve Reservations allows you to manually link existing Resort or dining reservations that do not appear in your account.
Online check-in allows you to start the check-in process in advance of your arrival to your Disney Resort hotel so that you can simply show your photo identification at the hotel to complete check-in. You can also provide a credit card during online check-in to use for incidental charges during your stay.
You will be required to accept the Online Check-in Service Terms and Conditions when using this service, which you can view and print prior to completing the online check-in process. Those Terms and Conditions will also be provided to you in a confirmation email sent to you after you complete online check-in.
This feature allows you to store a credit card to your account in order to make certain online purchases, such as tickets and room reservations. You can change or remove your stored credit card at any time.
This feature provides you with the ability to receive certain notifications during your Resort visit. You can choose the types of notifications you want to receive, and you can elect to receive messages via text or email, or through your mobile device if you use the My Disney Experience Mobile Application.
You can use the Site/App to make FastPass+ arrival window selections in advance for select park attractions and entertainment as well as pre-order meals at certain quick-service restaurants. Valid theme park admission required and other restrictions apply.
You can use your Site/App account to make dining reservations online. You can review the description of each dining location for information about that location's policies, such cancellations and credit card guarantees.
You can visit the Site/App to convert certain paper tickets to a paperless ticket or pass. All terms and conditions applicable to the paper ticket will be applied to the converted paperless ticket or pass.
The Site/App provides you with Resort maps and directions for destinations within our Resort.
Click here to read our full Disney Park Experience Terms and Conditions.
You agree that any claim, action or lawsuit (collectively, "Action") arising out of these Experience Terms, reservations and bookings, and/or all packages, products and services provided in connection with the reservations and bookings (including without limitation, components such as park admissions, RF Devices, Disney FastPass+ entitlements, photos and other media, and room accommodations) (collectively, "Terms, Reservations and Products") must be filed and maintained exclusively in any court in Orange County, Florida having subject matter jurisdiction. You also hereby submit to the personal jurisdiction of such courts for the purposes of litigating any such Action. You agree these Terms, Reservations and Products shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of law.
As the Park Experience will evolve over time, there may be periods during which certain Experience benefits and features are made available on a limited basis to a select audience. Availability of Experience benefits and features is subject to change without notice. At any time, we may amend these Experience Terms (including by modification, deletion and/or addition of any portion thereof). If we make a material amendment to these Experience Terms, we will notify you of such amendment by sending you an e-mail to the last e-mail address associated with your account, by sending you a message in your account, and/or by posting notice of such amendment on the Site/App by including a notation next to the link to these Experience Terms that states "Updated as of [applicable date]." Any such amendment to these Experience Terms will be effective as of the date the modified or replacement Experience Terms are posted to the Site/App, and such modified or replacement Experience Terms will govern your use of the Site/App on and after the date the modified or replacement Experience Terms are posted.