Guests with Visual Disabilities

Overview

For assistance call (407) 939-6244.

Guests with disabilities

Guests with Visual Disabilities

Audio Description devices, Braille Guidebooks, stationary Braille maps and digital audio tours are available to help Guests with visual disabilities at Walt Disney World Resort.

AUDIO DESCRIPTION

Walt Disney World Resort offers Audio Description through Disney's Handheld Device, which provides supplemental audio by describing visual elements such as actions, settings and scene changes, and works with existing show audio at specific theme park attractions.

A $100.00 deposit is required and is fully refunded when the device is returned on the same day. Devices are available at Theme Park Guest Relations.

Audio Description is available for the following:

BRAILLE GUIDEBOOKS

Braille Guidebooks are available for each of the 4 Disney theme parks and include attraction, restaurant and store descriptions.

A limited number of Braille Guidebooks are available to rent on a first-come, first-served basis at Guest Relations and require a $25.00 refundable deposit. (Refund is given when returned on the same day.)

STATIONARY BRAILLE MAPS

These maps use large print with a clear Braille overlay and some additional raised graphics to highlight key landmarks and attractions for easy orientation.

Braille Maps can be found in all 4 Disney theme parks, at or near the Guest Relations Lobby, and in the Downtown Disney area.

SERVICE ANIMALS

Trained service animals are welcome in most locations throughout Walt Disney World Resort; however, all service animals must remain on a leash or in a harness at all times and, please note, Cast Members are not permitted to handle service animals.

LIGHTING SENSITIVITY

Should you or any member of your party have a photosensitivity or seizure disorder, we recommend that you check with your personal physician for specific instructions before visiting Walt Disney World Resort, as specialty show lighting effects and other visual effects are used extensively.

Contact Us

For additional information about Services for Guests with Disabilities at Walt Disney World Resort, please call:

General Information
Voice: (407) 824-4321
TTY: (407) 827-5141

Resort Reservations Voice
(407) W-DISNEY
TTY: (407) 939-7670

(If you are under 18 years of age, you must have your parent or guardian's permission to dial these numbers.)

PRINTABLE GUIDES

If you would like additional information in a printable format for guests with disabilities, please download one of the following in-depth park guides for:

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