Guests with Mobility Disabilities

Guests with Mobility Disabilities

Walt Disney World Resort is committed to making visits for Guests with mobility disabilities as carefree and convenient as possible. Read on to learn the details on attraction access, wheelchairs and electric convenience vehicles (ECVs).

TRANSPORTATION

Many of the transportation systems at the Walt Disney World Resort are accessible to Guests with disabilities.

Buses

All bus routes are serviced by buses which are equipped to accommodate various types of wheelchairs within the following guidelines:

• The wheelchair must fit the wheelchair lift without being forced; the standard bus lift is 32 inches x 48 inches.
• The wheelchair must be securely fastened in the wheelchair restraints.

Watercraft

Watercraft access varies depending on the type of watercraft and the existing water levels and conditions. Please contact a Disney Cast Member at the watercraft dock for information and assistance.

Monorail

Guests may access the Monorail system by proceeding up the entrance ramps, or using the elevators provided at these locations:

• Epcot Theme Park
• Disney's Grand Floridian Resort & Spa
• Disney's Contemporary Resort
• Disney's Polynesian Resort

WHEELCHAIRS

Wheelchair rentals at Walt Disney World Resort are available on a first-come, first-served basis at these locations:

• Magic Kingdom theme park entrance
• Epcot theme park entrance
• Disney's Hollywood Studios theme park entrance
• Disney's Animal Kingdom theme park entrance
• Downtown Disney Area
• Disney Resort Hotels (limited quantity)

For their convenience and comfort, Guests may bring their own wheelchairs. Rental wheelchairs may not be transferred from park to park, but personal wheelchairs, of course, can be transferred.

Transfers from Wheelchair

Most Walt Disney World attractions, restaurants, shops and shows are accessible to all our Guests. In some cases, however, Guests using wheelchairs may need to transfer from their wheelchairs onto an attraction vehicle. Disney Cast Members are not permitted to physically lift Guests from wheelchairs.

We therefore recommend that Guests plan to visit with someone who can physically assist them, when necessary. If traveling with a large party, Disney Resort Hotels have spacious rooms for 5 Guests or more.

ELECTRIC CONVENIENCE VEHICLES (ECVS)

Electric Convenience Vehicles (ECVs) rentals are also available on a first-come, first-served basis at the same locations that rent wheelchairs. Quantities of these vehicles are limited; plan to arrive early. Guests must be 18 years of age or older to rent ECVs. ECVs are designed to be single-rider and not to hold more than one person.

ECVs are available only on a same-day basis and may only be used in the Park where they are rented. ECVs will be held if Guests wish to leave and return to the same Park.

Guests planning to visit more than one Disney Park on the same day should retain their wheelchair deposit ticket from the first Disney Park they visit. This will enable them to obtain a replacement wheelchair or ECV on the same day, if available, at the next Park with no additional charge. Note: Wheelchairs or ECVs may not be available at the second Disney Park.

ACCESS AND ENTRANCES

Walt Disney World Resort strives to provide mainstream access to attractions, entertainment, sports & recreations and special events whenever possible; that is, all Guests use the main entrance.

However, accessibility for Guests with mobility disabilities varies within Disney Parks and may include:

• Auxiliary entrances for wheelchairs and Guests with service animals.
• Designated viewing on parades routes and show areas.

The Guide for Guests with Disabilities and Park Guide maps use the following symbols to indicate boarding procedures for each attraction. In addition, Guests should contact a Disney Cast Member at each attraction before entering.

Boarding procedure categories and symbols include:

	Must Be Ambulatory
	Wheelchair and ECV Accessible
	Transfer from Wheelchair or ECV
	Transfer from ECV to Wheelchair
	Transfer from ECV or Wheelchair to Ride Vehicle

Wheelchair and ECV Accessible

In this category, Guests are allowed to remain in their wheelchair or Electric Convenience Vehicle (ECV) during the experience. See all:

• Attractions that are wheelchair and ECV accessible
• Entertainment that is wheelchair and ECV accessible
• Sports & Recreation that are wheelchair and ECV accessible
• Tours & Experiences that are wheelchair and ECV accessible
• Special Events that are wheelchair and ECV accessible

Transfer from Wheelchair or ECV

Some attractions require Guests to transfer from their wheelchair or Electric Convenience Vehicle (ECV) to a ride vehicle by themselves or transferred with help from a member of their party.

Sometimes a transfer access vehicle (a unique vehicle to assist in the transfer) or a transfer device (a portable bench or similar device to assist in the transfer) is used.

See all:

• Attractions that require direct transfer to a ride vehicle

Transfer from ECV to Wheelchair

Some attractions require Guests to transfer from their Electric Convenience Vehicle (ECV) to an available wheelchair at the attraction. See all:

• Attractions that require transfer from ECV to available wheelchair

Auxiliary Entrances

Some attractions at Walt Disney World Resort have auxiliary entrances for the convenience of Guests in wheelchairs or Guests with trained service animals.

Service animals are welcome in most locations throughout Walt Disney World Resort and are allowed to access attractions via the standard queue. However, all service animals must remain on a leash or in a harness at all times and, please note, Cast Members are not permitted to handle service animals.

Auxiliary entrances are not intended to bypass waiting lines. Guests with disabilities and up to 5 members of their party may enter through these entrances. Any remaining members of the party should use the main entrance.

Parade Route and Show Areas

For added comfort, all parade routes and some show areas have designated viewing places for Guests with disabilities. These places are filled on a first-come, first-served basis; arrive early, as space is limited and viewing spaces cannot be reserved or guaranteed.

Parties larger than 6 will be asked to separate and reunite afterwards. Guest Relations can provide information on show times and other special events on the day of each visit.