Guest Services

Best Friends Pet Care — operated by Best Friends Pet Care, Inc. — is located across from Disney's Port Orleans Resort at 2510 Bonnet Creek Parkway, Lake Buena Vista, FL, 32830.

Best Friends Pet Care offers accommodations, activities and amenities for your furry friends. Services also include grooming and doggy day camp.

With the exception of service dogs for Guests with disabilities, pets are not permitted in the Theme Parks or Disney Resort hotels, or on the Disney Resort hotel or theme park buses. Pets may, however, stay in the air-conditioned facility, which is a member of the Pet Care Services Association.

Best Friends Pet Care Reservations

Disney Resort hotel reservations do not guarantee space for your pets in the new facility. Reservations at Best Friends Pet Care are not required but are recommended. Call 877-4-WDW-PETS or (877) 493-9738 for more information and to make reservations.

Required Records and Documentation

Whether staying for the day or overnight, we do require that all pets staying in our boarding facility be up-to-date on their vaccines and written proof is required from their veterinarian's office. You may bring a copy with you to show us at check-in, or you may ask your veterinarian's office to fax it to us in advance at (203)-840-5266.

Unfortunately, we cannot accommodate venomous pets or primates of any kind. No native wildlife or exotic species are allowed in the facility.

Best Friends Pet Care: 877-4-WDW-PETS or (877) 493-9738 or, visit Best Friends Pet Care online.