Frequently Asked Questions

I selected standard shipping. Will I receive my order prior to the 14 days listed?

Although Walt Disney World Resort can normally get your order to you faster than the required number of days listed, the time allotted is for the processing and handling of your ticketing as well as the shipping.

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I ordered my tickets, but they haven′t arrived in the quoted time. Who can I contact?

Please contact Walt Disney World Ticketing via e-mail at wdw.ticket.inquiries@disneyworld.com or by calling (407) 566-4985.

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Are tickets transferable? Can I give them to someone else to use the remaining days?

Please note that all Magic Your Way Tickets are nontransferable and must be used by the same person on any and all days. The person who uses the ticket for the very first time must use the ticket for its entirety. Any tickets that are transferred are in violation of this restriction and are invalid for admission.

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Can new tickets be upgraded once they′re purchased?

Yes. New Magic Your Way tickets can be upgraded before your vacation begins, or within the 14-day window you have to use the ticket after its first used. Upgrades include extending the ticket length (i.e., adding more days) or adding any combination of Options: the Park Hopper Option, the Water Park Fun & More Option*) and/or the No Expiration Option.

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Can I upgrade an existing ticket? Can a Park Hopper ticket purchased before these new tickets were introduced be upgraded?

In general, you can upgrade to any type of ticket - provided the new ticket is of equal or greater value than the old ticket - by simply paying the difference. However, no refunds will be issued if the new ticket is of lesser value.

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What happens if I don′t use all the days on my ticket?

Our Magic Your Way Base Tickets expire 14 days from their first use. However, when you add the No Expiration Option to your ticket, you′re able to come back and take advantage of unused days at any time in the future.

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I′m planning to stay at Walt Disney World Resort for more than 7 days. Is there a ticket that′s longer than the 7-Day Magic Your Way Ticket?

If you expect to stay at Walt Disney World Resort longer than 7 days, you can purchase a 10-day Magic Your Way Ticket, or your best value may be to purchase a Seasonal Pass or Annual Pass. As a Passholder, you will enjoy even more benefits.

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How do I redeem my Magic Your Way vacation package features?

Most Magic Your Way vacation package components are fulfilled upon check-in at your Walt Disney World Resort Hotel. You will either receive a printed voucher or use your personalized Disney Resort ID card to redeem meals, recreation and other package features. For the Magic Your Way Plus Dining Package and the Magic Your Way Premium Package, a voucher may be mailed with your travel documents.

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If I arrive prior to the standard Resort check-in time, can I get my tickets and other vacation package components to start my vacation?

Yes. Walt Disney World Resort Hotels will issue your Magic Your Way vacation package and purchased options when you arrive. If you take advantage of Disney′s Magical Express service, you can enjoy complimentary ground transportation to and from the Orlando airport - and we′ll take you directly to the Theme Park or recreation facility of your choice and then deliver your luggage to your room.

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If I purchase the Magic Your Way Premium or Platinum Package, should I call ahead to make reservations and arrangements for its features?

Yes. Be sure to plan out your favorite activities in advance. You can make arrangements prior to arrival for selected dining, recreation and entertainment by calling:

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Are gratuities included with any of the Magic Your Way Dining plans?

Gratuities are not included unless otherwise indicated. An automatic 18% gratuity charge will be added to your bill for parties of 6 or more. An automatic gratuity charge may also be added to your bill for items that are not included in the Disney Dining plan, Disney Deluxe Dining plan, Disney Premium plan or Disney Platinum plan (e.g., alcoholic beverages). Merchandise or photo-imaging products that may be offered at Character Dining Experiences are not included, except at Cinderella′s Royal Table.

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Will Walt Disney World tickets purchased years ago still be honored?

Walt Disney World Resort will continue to honor all tickets purchased prior to the announcement of the new pricing structure that began on January 2, 2005.

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